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Senior Desktop Support Analyst
3 weeks ago
- Location: Courtney, NC (Near Yadkinville, NC)
- Shift: M-F 8AM- 5PM
- Duration: Perm
Primary Responsibilities
- Manage daily ticket volume on the Service Desk while adhering to ticket handling processes.
- Mentor and lead the team in utilizing, updating, and improving operational processes and tools.
- Provide or oversee vendor support to resolve service, hardware, and software incidents within SLA.
- Lead efforts to create, enhance, and maintain the Service Desk knowledge base.
- Actively respond to network monitoring alerts and adjust monitoring for positive outcomes.
- Ensure consistent patching of IT systems.
- Manage ticket escalations, updates, and communication to achieve business objectives.
- Quickly triage, escalate, or resolve IT incidents.
- Participate in service reviews and QA assessments.
- Liaise between the Service Desk and Advanced Support for escalations.
- Assist in documenting new processes and procedures while maintaining the knowledge base.
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Senior Desktop Support Analyst
2 weeks ago
Yadkinville, United States Apex Systems Full timeLocation: Courtney, NC (Near Yadkinville, NC)Shift: M-F 8AM- 5PMDuration: PermPrimary ResponsibilitiesManage daily ticket volume on the Service Desk while adhering to ticket handling processes.Mentor and lead the team in utilizing, updating, and improving operational processes and tools.Provide or oversee vendor support to resolve service, hardware, and...
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Senior Desktop Support Analyst
2 weeks ago
Yadkinville, United States Apex Systems Full timeLocation: Courtney, NC (Near Yadkinville, NC)Shift: M-F 8AM- 5PMDuration: PermPrimary ResponsibilitiesManage daily ticket volume on the Service Desk while adhering to ticket handling processes.Mentor and lead the team in utilizing, updating, and improving operational processes and tools.Provide or oversee vendor support to resolve service, hardware, and...
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Sr. Support Analyst
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Yadkinville, United States Zirrus Full timeJob DescriptionJob DescriptionJob SummaryThe Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this role, you will support the IT Service Desk Manager in...
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Sr. Support Analyst
2 weeks ago
Yadkinville, United States Zirrus Full timeJob DescriptionJob DescriptionJob SummaryThe Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this role, you will support the IT Service Desk Manager in...
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Senior IT Support Analyst
1 month ago
Yadkinville, United States Apex Systems Full timeSenior IT Support Analyst - Onsite in Courtney, NC - Direct Hire - $50k-$63k/yr - W2 OnlyLocation: This position is on-site Monday-Friday in the Courtney, NC with some travelDuration: Permanent, Direct-hireResponsibilities:Manage daily ticket volume on the Service Desk while adhering to ticket handling processes.Mentor and lead the team in utilizing,...
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Senior IT Support Analyst
1 month ago
Yadkinville, United States Apex Systems Full timeSenior IT Support Analyst - Onsite in Courtney, NC - Direct Hire - $50k-$63k/yr - W2 OnlyLocation: This position is on-site Monday-Friday in the Courtney, NC with some travelDuration: Permanent, Direct-hireResponsibilities:Manage daily ticket volume on the Service Desk while adhering to ticket handling processes.Mentor and lead the team in utilizing,...
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Senior IT Support Analyst
1 month ago
Yadkinville, United States Apex Systems Full timeSenior IT Support Analyst - Onsite in Courtney, NC - Direct Hire - $50k-$63k/yr - W2 OnlyLocation: This position is on-site Monday-Friday in the Courtney, NC with some travelDuration: Permanent, Direct-hireResponsibilities:Manage daily ticket volume on the Service Desk while adhering to ticket handling processes.Mentor and lead the team in utilizing,...