Assistant Director of Residential Services

A non-profit organization in New Jersey is looking to add a new Assistant Director of Residential Services to their growing team.

Qualifications:

This position will provide program support and staff development-related services in the Residential Services Department. Responsibilities will include but are not limited to interviewing, providing initial orientation, monitoring of training and all staffing needs in the residential program, as well as administration and supervision. Staff training and counseling will be provided also. This position is responsible for the safe and efficient operation, program quality, and licensing component. This title is a backup to the Senior Director of Residential Services and/or Director of Program's position.

• Bachelor's Degree in Social Work, Special Education, Psychology, or related field; or equivalent experience working with people with intellectual/developmental disabilities in a residential settings.
• Valid New Jersey Driver's License.
• Strong written and oral communication skills.
• Twenty-one years of age or older.
• Strong computer skills in Microsoft and Excel.
• Must be able to complete and submit professional level work.
• Minimum of 5 years' experience working with people with intellectual/developmental disabilities including individual support plan development, program monitoring, and behavioral plan development experience preferred in residential settings.
• A minimum of two years additional experience in a residential program.
• Professional disposition.
• A negative i3Screen (drug test) result mandated by Grantor upon hire and maintain continuous negative results.
• Must be cleared to work by the Department of Human Services FBI Fingerprints and Child Abuse Record information.

Requirements:

• Must complete medical physical and Mantoux test within (60) days prior to date of employment.
• This Management level must complete Pre-Service Training Module (the Bundle) prior to start of employment or provide documentation of completed trainings.
• Must have the ability to communicate with the individuals with whom they are working.
• Must be capable of providing direct assistance with the individuals with whom they are working.
• Must be free from any physical, emotional, and/or mental limitations or restrictions that would prevent the successful completion of any and all job responsibilities.
• Must have the ability to read, write, speak, and understand English.
• Must be willing to work flexible hours.

Responsibilities:

• Responsible for reading, knowing, and complying with all appropriate governing documents in the administration of their programs be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals and circulars both internal and external, and the like. Accurately completes and/or reviews all reports, forms, schedules, and other documentation as required by the agency.
• Accurately reports all Unusual Incident Reports (UIRs) to the Department Director and to the New Jersey Division of Developmental Disabilities at the approval of the Department Director and Chief Executive Officer.
• Responsible for completing all UIRs and follow up reports accordingly.
• Develops and maintains accurate program budgets and expenditure records to ensure the responsible use of program funds in collaboration with the Director of Finance.
• Ensures payroll processes are appropriately managed and observed in collaboration with the E-Time Coordinator, Director of Finance, and Department Director.
• Ensures daily operation matters that pertain to insurance, repairs, maintenance, etc. are appropriately managed and reported in collaboration with the Director of Operations or designee.
• Monitors program site operations to ensure appropriate design and implementation of program activities, complete/accurate files and recordkeeping systems, site safety and medication supervision. Trains as needed to ensure compliance and quality of services.
• Responsible for maintaining and following up on the departments' Continuous Quality Improvement system in collaboration with Director of Compliance and Department Director.
• Responsible for identifying and addressing deficiencies in departmental systems and policies and addressing them accordingly.
• Responsible for identifying and addressing deficiencies in departmental staff and making recommendations to the Department Director and Chief Executive Officer for any disciplinary measures necessary.
• Provides direction, assistance, and intervention as needed to ensure efficient and effective program operation.
• Must have the ability to independently monitor and update as necessary the Department's Operations Manual in alliance with regulations, CCP Manual and other grantor mandated changes, with the approval of the Department Director and Chief Executive Officer.
• Conducts new client intake interviews and coordinates intake into services as per eligibility and admission criteria as approved by the Chief Executive Officer.
• Develops and implements new residential and related services as required by program/client needs. Reviews Individual Service Plans for Residential Services clients and reports discrepancies to the Support Coordinator through the Individualized Service Plan (ISP) Worksheet for Residential Providers.
• Ensures accuracy of files and recordkeeping systems for Individual Service Plans.
• Develops positive and professional relationships with Support Coordination Agencies and other key external contacts.
• Serves as a liaison between the agency and the New Jersey Division of Developmental Disabilities, as well as other community providers, community organizations, and client family members.
• Coordinates, attends, and/or schedules all required meetings relevant to the operation of the residential program as directed by the Department Director and the Chief Executive Officer.
• Ensures proper documentation for all meetings and follow up.
• Monitors and spot checks staff schedules to ensure appropriate program coverage and accordance with standards and policy.
• Assists with coordinating the departmental staff training day, creates and delivers program specific trainings or trainings for agency training days, as determined by the Chief Executive Officer.
• Interviews prospective employees and make recommendations to the Department Director and the Chief Executive Officer on new hires, terminations, promotions, disciplinary actions, and transfers. Ensures all necessary mandated documents have been secured for all new hires, terminations, promotions, disciplinary actions, and transfers.
• Partakes in the development of the Quality Assurance tools to monitor compliance and ensure corrective action when necessary.
• Works cooperatively and collaboratively with the Department of Finance and Operations to ensure that all fiscal related matters are properly executed.
• Ensures all Supportive Housing documents are completed annually in collaboration with Director of Operations.
• Responsible for ensuring all staff trainings for the department are in compliance as it pertains to the department and the College of Direct Support (CDS).
• Responsible for reviewing referrals and making recommendations accordingly to Department Director and Chief Executive Officer.
• Accurately and professionally communicates with all Support Coordinators or interested parties wanting to receive services.
• Follows the intake policy and standards to ensure compliance.
• Conducts employee evaluations as delegated by the Department Director.
• Provides a consistent means of relaying accurate and clear information from the Administration to staff and vice versa as needed.
• Keeps the Department Director informed of departmental activities and client support needs or changes daily. If necessary, reports directly to the Chief Executive Officer.
• Works flexible hours when needed for the benefit of the Department.
• Conducts unannounced visits during all shifts randomly throughout the year.
• Monitors and manages New Jersey Department of Human Services Field Safety Visits, and reports concerns to Department Director, Director of Compliance, and Chief Executive Officer.
• Works cooperatively and collaboratively with other Departments in the best interest of the organization and those we serve.
• Remains available to program staff in an on-call capacity, 24 hours, 7 days a week to assist with situations that occur after normal business hours.
• Respects the confidential nature of all information regarding clients and families.
• Ensures that a client's dignity is not compromised in any way.
• Ensures that a safe and healthy environment is maintained for all clients at all times.
• Understands the software navigation to all Fee for Service databases and websites.
• Ensures proper billing and reviews documentation is submitted timely to the Medicaid biller.
• Monitors submission of daily logs.
• Cooperates with the Licensee and any Department staff in any inspection or investigation.
• Monitors Supplemental Nutrition Assistance Program (SNAP) for clients in programs.
• Ensures and monitors Fraud, Waste, Abuse understanding in all staff.
• Ensures program attendance is submitted accurately and completely in a timely manner.
• Responsible for directly or indirectly providing orientation and training for all new staff.
• Provides supervision and training to Residential Coordinators (RC)s. At any given time and/or in the absence of a Residential Coordinator, may act in the capacity of the RC role.
• Responsible for the development of staff, the monitoring of progress, and completion of all performance tools.
• All staff are strongly encouraged to participate in any/all fundraising activities to any extent possible.
• Serves as the Department Director in the absence of one.
• Performs all other duties as assigned by the Chief Executive Officer or his/her designee.