Esthetician Manager

As the Spa Director you will work at one of LIVunLtd’s luxury residential buildings to oversee the spa operations and concierge services the residents or tenants receive. The Spa Director will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Spa Director, you will serve as the main point of contact for all things related to concierge and spa requests as well as assist in managing the spa team. An Esthetician license is required for this role.

ESSENTIAL RESPONSIBILITIES

Concierge Services

• Introduce clients to our concierge services, including all services related to the move-in process.
• Coordinating a large volume of esthetician and spa services
• Greet all clients and answer phones in a warm and professional manner.
• Ensure a superior, high level of customer service is being provided to clients.
• Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including: Housekeeping services, Pet walking services, Tours and/or leisure activities, Salon and spa appointments, Theater and experience ticket purchases, Car and limousine bookings, Restaurant reservations and recommendations
• Refer preferred movers and vendors to residents and obtain bids
• Respond to resident inquiries in a timely manner, with accurate and thorough information.
• Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
• Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
• Track resident usage, communication, and feedback completely and accurately in MUSE.

Events, Promotion, Sales, and Networking

• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.

Operations + Facility Management (where applicable)

• Manage package service and dry cleaning.
• Log and assign maintenance requests to the appropriate party.
• Manage key distribution.
• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
• Ensure compliance with safety/emergency/incident/accident protocols.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Training, educating, monitoring, and coaching on-site staff on all facility procedures.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness + Group Fitness Programs (where applicable)

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Display and stock marketing materials on-site provided by the Creative Team.
• Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.

Pool Operations (where applicable)

• Monitoring Lifeguard attendance and performance.
• Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.

SKILLS AND QUALIFICATIONS

• Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.
• Esthetician license required
• Enthusiastic, passionate and knowledgeable about the hospitality industry.
• Thrive in a dynamic, fast paced environment.
• Excellent verbal and written communication skills.
• Superior time management skills.
• Knowledge of multiple languages is an additional asset
• Knowledge of BuildingLink and Salesforce are bonus qualities.
• Proficient in Google suite
• Ability to work independently with remote supervision.
• Ability to work with all levels of staffing, other management and clientele.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.