Patient Coordinator

Company Description

AYA™ Medical Spa is a premier medical spa with 8 locations in the Atlanta, Georgia area. Our goal is to help patients achieve beautiful skin by combining the highest quality skincare products and medical-grade cosmetic skin treatments and procedures. Our team of expertly-trained, licensed providers use cutting-edge cosmetic technology to treat the visible signs of aging and a full range of skin imperfections. AYA™ is owned and operated by four board-certified plastic surgeons with a passion for medical aesthetics, and our staff provides a wide selection of in-demand cosmetic treatments customized to the specific needs and goals of each patient.

Role Description

This is a full-time on-site role for a Patient Coordinator at AYA™ Medical Spa located in Buckhead, GA. The Patient Coordinator will be responsible for phone etiquette, appointment scheduling, receptionist duties, and ensuring smooth communication between patients and the spa.

Duties

• Warmly greet clients upon arrival, ensuring clients complete necessary paperwork and consent forms.
• Efficiently check clients out, and process payments for services and products.
• Assist walk-in clients with inquiries and purchases and respond to website inquiries.
• Managing incoming calls, directing them appropriately, and taking messages when needed.
• Scheduling appointments and conducting confirmation calls to ensure accuracy.
• Handling phone and online orders promptly and accurately.
• Maintain sales spreadsheets and perform basic accounting tasks, such as posting sales data and managing deposits and bills.
• Monitor appointments and bookings, addressing any issues that arise.
• Demonstrate comprehensive knowledge of all services and treatments offered.
• Keeping track of provider schedules and restrictions.
• Ensuring the office environment remains clean and organized.
• Deliver exceptional customer service by promptly addressing client concerns and resolving complaints.
• Facilitating effective communication among team members regarding supply needs, training requests, and performance updates.

Qualifications

• Excellent phone etiquette and communication skills
• Experience in appointment scheduling and receptionist duties
• Knowledge of medical terminology
• Strong interpersonal skills and ability to provide excellent customer service
• Attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Prior experience in a medical spa or healthcare setting is a plus
• High school diploma or equivalent