Center Manager

2 months ago

Palm Beach Gardens, United States Claremedica- Palm Beach Gardens Full time

ESSENTIAL FUNCTIONS:

The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration with clinical and administrative teams to ensure high-quality patient care, profitability, and overall operational excellence.



DUTIES AND RESPONSIBILITIES:

  • Responsible for best-in-class patient experience at care center which includes implementing initiatives to enhance the patient experience and satisfaction.
  • Accountability and management of Care Center P&L which includes working with the finance team to develop and manage budgets for their care center and analyzing financial data to implement strategies to achieve financial goals.
  • Collects and analyzes care center data to maintain and improve center quality, efficiency, and overall profitability.
  • Responsible for addressing and resolving all operational issues within the care center.
  • Responsible for training and leading Care Center team (e.g. MA, Front Desk, Referral Coordinators) as well as their ongoing professional development.
  • Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance.
  • Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.
  • Drives efficient patient flow throughout the care center, identifying issues and implements corrective action and solutions as needed.
  • Ensures compliance with all company priorities, policies, and procedures and applicable federal, state, and local regulations.
  • Proficient in all staff tasks and duties at a level adequate for training and developing employees in the performance of those tasks and duties. Able to provide corrective actions as needed.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Yes

QUALIFICATIONS/REQUIREMENTS

  • Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree is a plus.
  • Strong background in managed care with accountability in center level P&L.
  • At least 3 years of experience in healthcare operations management.
  • At least 2 years of experience in managing medical clinics or healthcare facilities.
  • Strong leadership and team-building skills.
  • Strong verbal and interpersonal skills.
  • Strong problem solving, critical reasoning, and decision-making skills to analyze situations, determine risks, and proactively find solutions to resolve current issues and prevent future inefficiencies.
  • Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of organizational patient care goals.
  • Ability to analyze operational data and make informed decisions.
  • Ability to motivate and inspire teams to achieve operational goals.
  • Ability to navigate and learn the organization’s technology such as EMR, Phone System, etc.

Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software including PowerBI.

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