Owner Connection Representative
2 months ago
Contract Length: 6 months
Pay: $21/hr
Shift: Mon-Fri, 9am - 6pm
Training: First 3-4 weeks, conducted Mon-Fri, 8am-5pm (primarily onsite), Plymouth, MN
Seeking a new job opportunity in the Plymouth area? Don’t miss this role Dahl Consulting is currently partnering with a leader in the Powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring an Owner Connection Representative for a contract position Interested? Get more details below.
Contract Duration: 6-months
Worksite Location: Plymouth, MN
Owner Connection Representative Job Description:
Polaris Owner Connection Representatives (OCRs) strive to provide world class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris’ dealer partner network. As an OCR, you will be a member of a cross-functional team environment supporting and training our first level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. OCRs are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris brand advocacy.
What you’ll do as an Owner Connection Representative:
- Empowered to deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction.
- Tactical problem solver that provides research and assistance to solve issues between Polaris Dealers, Technical Service Representatives and Consumers.
- See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
- Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution.
- Establish and maintain positive consumer relationships, internally and externally.
- Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
- Supports outsource contact center personnel with tools, process and information to drive consumer satisfaction.
What you’ll bring to the Owner Connection Representative role:
Bachelor’s degree preferred, open to Associate's degree
- Minimum of two years direct or phone interactions with consumer.
- Powersports or motorcycle dealership experience preferred
- Strong desire to deliver industry-leading consumer service and build strong consumer relationships
- Ability to maintain a positive attitude and treat each contact with professionalism and respect
- High level of curiosity and soft skills that align with Polaris Core Values Strong prioritization skills and attention to detail
- Excellent problem solving and conflict resolution skills
- Ability to work well under pressure and manage stressful interactions
- Ability to ask questions, easily process information and translate that to action
- Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
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