Service Writer

The Service Writer is responsible for support of service department operations, scheduling jobs, customer & warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service & sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Service Writer will be responsible for, but not limited to, the following duties:

• Assist with phone traffic.
• Maintain and assist with service scheduling.
• Assist with documentation of Workshop and Field activities.
• Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field.
• Place orders to DEUTZ for Engine/Parts Following SAP and Field Aware guidelines.
• Process receiving documents for the service department.
• Prepare required paperwork and computer entries within company guidelines.
• Prepare Service dept invoicing for both customer payment and warranty processing.
• Collect payment for Customer Pay service jobs via credit card, check, or ACH.
• Process and handle the free-of-charge process for Value added components.
• Assist with development of service department documentation processes and continuous improvement.
• Assist walk-in customers with part sales pick-ups as needed.
• Be familiar with all phases of warehouse operations and retail parts operations.
• Performs other duties as assigned.

Supervisory Responsibilities: Individual Contributor.

Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ADDITIONAL REQUIRED SKILLS:

• Excellent oral and written communication skills, with the ability to work with multiple departments and personalities.
• Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision.
• Innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations.
• Strong problem-solving skills with the ability to accurately solve problems.
• Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure.

LANGUAGE ABILITY:

​​Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.​

MATHEMATICAL ABILITY:

​​Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.​

REASONING ABILITY:

​​Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.​

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manufacturing assembly and warehouse environment. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
• If the employee is located in the office area, the noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.