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2-1-1 Program Director

4 weeks ago

Birmingham, United States United Way of Central Alabama Full time

Position: 2-1-1 Program Director

Reports To: Vice President, Community Initiatives



Job Summary


Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of service system in UWCA catchment area and to inform UWCA impact funding strategies.


Responsibilities


Manages a 2-1-1 response system in UWCA catchment area

Serves as liaison with EMA, VOAD and other agencies related to disaster planning and response

Establishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfaction

Serves as liaison to Corporate Assistance clients

Conducts calls with clients and community members to provide resources and case management services as needed

Serves as the Birmingham Disaster Call Center Director when the disaster call center is activated

Ensures and maintains compliance with UWCA’s Response Center Inform USA certification standards and reaccreditation process

Provides training supervision to all CSRC staff and ensures compliance with Inform USA standards and grant requirements

Develops and maintains an effective marketing strategy for 2-1-1

Represents 2-1-1 at community meetings, speaking engagements, and with community groups

Provides leadership for quality assurance and quality improvement

Participation in Community Initiatives’ Continuous Quality Improvement Plan

Maintains monthly and annual compliance and deliverables with all grants and projects related to 2-1-1 services

Other duties as assigned


Qualifications


Knowledge & Skills

Inform USA Community Resource Specialist certification preferred

Excellent interpersonal, communications, public speaking and presentation skills

Experience in MS Office and basic data entry preferred

Working knowledge of community services and resources

Proficient in data analysis and projections

Proficient in program development

Proven networking skills

Excellent supervision skills

Budgeting skills




Education/Experience

Master of Social Work or related degree, license preferred.

5 years supervisory and case management experience

Experience managing grants preferred


Requirements

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen, and TB test

Normal office environment with occasional afterhours and/or weekend work required and some travel

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance


POSTED 10.25.2024

Updated 11.15.2024


CI 650