2-1-1 Program Director

1 month ago


Birmingham, United States United Way of Central Alabama Full time

Position: 2-1-1 Program Director

Reports To: Vice President, Community Initiatives



Job Summary


Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of service system in UWCA catchment area and to inform UWCA impact funding strategies.


Responsibilities


Manages a 2-1-1 response system in UWCA catchment area

Serves as liaison with EMA, VOAD and other agencies related to disaster planning and response

Establishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfaction

Serves as liaison to Corporate Assistance clients

Conducts calls with clients and community members to provide resources and case management services as needed

Serves as the Birmingham Disaster Call Center Director when the disaster call center is activated

Ensures and maintains compliance with UWCA’s Response Center Inform USA certification standards and reaccreditation process

Provides training supervision to all CSRC staff and ensures compliance with Inform USA standards and grant requirements

Develops and maintains an effective marketing strategy for 2-1-1

Represents 2-1-1 at community meetings, speaking engagements, and with community groups

Provides leadership for quality assurance and quality improvement

Participation in Community Initiatives’ Continuous Quality Improvement Plan

Maintains monthly and annual compliance and deliverables with all grants and projects related to 2-1-1 services

Other duties as assigned


Qualifications


Knowledge & Skills

Inform USA Community Resource Specialist certification preferred

Excellent interpersonal, communications, public speaking and presentation skills

Experience in MS Office and basic data entry preferred

Working knowledge of community services and resources

Proficient in data analysis and projections

Proficient in program development

Proven networking skills

Excellent supervision skills

Budgeting skills




Education/Experience

Master of Social Work or related degree, license preferred.

5 years supervisory and case management experience

Experience managing grants preferred


Requirements

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen, and TB test

Normal office environment with occasional afterhours and/or weekend work required and some travel

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance


POSTED 10.25.2024

Updated 11.15.2024


CI 650



  • birmingham, United States United Way of Central Alabama Full time

    Position: 2-1-1 Program DirectorReports To: Vice President, Community InitiativesJob Summary Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of...


  • Birmingham, United States Hepaco Inc Full time

    Job DescriptionJob DescriptionReports to: Director of Project Management Primary Purpose: The - Program Manager is responsible for providing the full range of management, and supervision required for the successful performance, and completion of projects.Essential Functions: Management responsibilities for maintaining quality assurance and quality control to...


  • Birmingham, AL, United States ZipRecruiter Full time

    Job Description Fractional Finance Director | Waste Management SME | 1 day per week The Client Harmonic are delighted to be working with a leading independent waste management SME based in the West Midlands to find them a Fractional Finance Director (1 day per week) who can professionalise their finance function. Our client has recently gone through an...


  • Birmingham, United States Alsana Full time

    Career Opportunities at AlsanaWe are seeking a skilled Program Director to join our team at Alsana, an eating disorder recovery community with 8 locations nationwide. As a leader in this role, you will oversee the operations of a specific program, including direct care staffing, milieu management, and client scheduling.Salary: $45,000 - $48,000This...


  • Birmingham, Alabama, United States Hayman Daugherty Associates, Inc Full time

    We are seeking a dedicated and skilled Medical Director to join our team in Alabama. This exciting opportunity offers a unique chance to lead a hospitalist program and make a meaningful impact on patient care.Compensation and BenefitsThe compensation package for this position is highly competitive, including health benefits and malpractice coverage....


  • Birmingham, Alabama, United States U.S. Pipe Full time

    About the RoleThe Maintenance Director is responsible for providing maintenance support to multiple U.S. Pipe plants in Alabama, California, and Virginia.Key Responsibilities:Develop and implement a Total Productive Maintenance (TPM) program with emphasis on preventive, predictive, daily operation-based, corrective, and equipment design/upgrade...

  • Medical Director

    4 weeks ago


    Birmingham, Alabama, United States The Curare Group Full time

    We are seeking a skilled Medical Director to lead our team of healthcare professionals at The Curare Group. As a Board Certified/Board Eligible Medical Hematologist Oncologist, you will play a crucial role in providing high-quality patient care and leading our medical staff.This is an excellent opportunity to join a dynamic and growing healthcare...


  • Birmingham, United States Atlas Full time

    External Description Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that...

  • Chief Program Officer

    4 weeks ago


    Birmingham, United States NPPN Full time

    Job DescriptionBackground: The Kirk Gibson Center for Parkinson's Wellness will open in Farmington Hills, Michigan in mid-2025. This first of it's kind Center will offer daily programs and activities free of charge to people living with Parkinson's disease, their families and caregivers. The Center will serve as a beacon of hope, help and inspiration to...


  • Birmingham, United States Alsana Full time

    About UsAlsana is an eating disorder recovery community with 8 locations nationwide, providing superior and committed care to those on their journey to recovery. We address the aspects of eating disorders often neglected in traditional recovery programs, creating a unique treatment approach centered on our clients' full well-being.Salary Range: $45,000 -...


  • Birmingham, United States SimplyApply Full time

    Professional: Leadership opportunity to be the CMO/Medical DirectorPrior leadership experience preferred, not requiredTake your career and professional development to great heightsPrivately owned, non-profit FQHC founded in 1977Qualifies for several student loan repayment programs (PSLF, NHSC, etc.)Reporting directly to the CEO, this CMO leadership position...


  • Birmingham, United States Lakeview Estates Full time

    Job DescriptionJob DescriptionDescription:Lakeview Estates is seeking an Assistant Family Experience Director to join their team!The Assistant Family Experience Director reports directly to the Executive Director. LPN licensure preferred.PURPOSESchedulingThe Assistant Family Experience Director is responsible for providing leadership and management support...


  • Birmingham, United States Lakeview Estates Full time

    Job DescriptionJob DescriptionDescription:Lakeview Estates is seeking an Assistant Family Experience Director to join their team!The Assistant Family Experience Director reports directly to the Executive Director. LPN licensure preferred.PURPOSESchedulingThe Assistant Family Experience Director is responsible for providing leadership and management support...


  • Birmingham, Alabama, United States Lakeview Estates Full time

    Lakeview Estates, a renowned provider of exceptional senior living experiences, is seeking an accomplished Director of Senior Living Experience to join their team.As a key member of the management team, this role will report directly to the Executive Director and be responsible for providing leadership and management support to the Assisted Living, Memory...


  • Birmingham, Michigan, United States NPPN Full time

    Job DescriptionAbout UsThe Kirk Gibson Center for Parkinson's Wellness is a groundbreaking institution dedicated to providing daily programs and activities free of charge to individuals with Parkinson's disease, their families, and caregivers.We are committed to building a community of support and compassion while researching and developing better...

  • Chief Program Officer

    4 weeks ago


    Birmingham, United States NPPN Full time

    Job Description Background: The Kirk Gibson Center for Parkinson's Wellness will open in Farmington Hills, Michigan in mid-2025. This first of it's kind Center will offer daily programs and activities free of charge to people living with Parkinson's disease, their families and caregivers. The Center will serve as a beacon of hope, help and inspiration to...

  • Development Director

    1 month ago


    birmingham, United States Cahaba River Society Full time

    The Cahaba River Society (CRS) is seeking a creative, self-‐directed and collaborative fundraising professional who is skilled in donor cultivation, fundraising strategy, team management, and communications. This person will be the team lead at CRS responsible for growing our strength, partners, and impact. CRS supports work-‐life balance, is...


  • Birmingham, Michigan, United States StoryPoint Full time

    Job OverviewAs a Senior Memory Care Program Director at StoryPoint, you will play a pivotal role in shaping the company's dementia care approach. This position entails overseeing all aspects of memory care initiatives within the community.


  • Birmingham, Alabama, United States SCA Health Full time

    Senior Director of Enterprise SourcingSCA Health is a dynamic healthcare organization that offers innovative solutions for physician-driven, specialty care businesses. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment.We are seeking an experienced...


  • Birmingham, Alabama, United States The Curare Group Full time

    Exciting Medical Director OpportunityIn a Top Health System near Birmingham, we are seeking a skilled Board Certified/Board Eligible Medical Hematologist Oncologist to lead our team. This prestigious position will replace a retiring physician, providing an exceptional opportunity for professional growth and development.This esteemed health system boasts...