Night Fleet Manager

2 months ago

Des Moines, United States TMC Transportation Full time

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity, innovation and respect for all employees, then join us At TMC, we're committed to excellence in everything we do.

TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP
  • Generous Vacation Package


TMC Transportation has an immediate opening for a Night Fleet Manager working out of our corporate office in Des Moines, IA.



HOURS: Sunday, 9am-9pm, Monday-Thursday, 4:30pm to midnight. Training will be Monday-Friday, 4:30pm to 1am.



PRIMARY FUNCTION:

The primary function of this position is to utilize coaching and leadership skills to manage any driver/customer issue after hours. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving and excellent safety record.



DUTIES AND RESPONSIBILITIES include the following:

  • Review driver check calls to determine driver location and estimated delivery times.
  • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
  • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing and fuel information).
  • Call customers to obtain direction information and schedule loading/delivery appointments, as necessary.
  • Notify the Customer Service department of issues/changes that might impact customer expectations or affect load assignments.
  • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
  • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
  • Resolve driver conflicts, problems, and requests with respect to matters such as: hometime, pay, equipment and load assignments.
  • Ensure the awareness of and enforce company policies.
  • Track priority customers to ensure on time delivery on these accounts.
  • Maintain records pertaining to driver performance and productivity.
  • Participate as an active member in Quality teams and attend company meetings, as necessary.
  • Other duties as assigned.


MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
  • Fluent in computer applications and keyboard proficiency.
  • Ability to function in a fast-paced work environment and tolerate stress.
  • Ability to plan and organize, attention to detail, problem-solving skills.
  • Excellent oral and written communication skills.
  • Possess courteous, yet assertive telephone personality.

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