IT Helpdesk

Beacon Hill is looking for a Helpdesk Representative In this role, you will work the IT support desk and support our client's customers with a variety of IT issues.* 1-3 years technical support experience in a computer-related area* Knowledge of commonly used concepts, practices, and procedures in the related field* Working knowledge of related ITIL standards or best practices* Intermediate knowledge of infrastructure support componentsStandard desktop, tools & utilitiesServer operating systems, tools & utilitiesIT networks and voice servicesIT security and Disaster recoveryProcess control and monitoringCall Center technologiesTop Skills:* Bachelor's degree and previous/relevant experience* Ready to hit the ground running and can be a self-starter* Desire for continual learning and for skills other than just working the desk* Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions *** Must be able to follow a hybrid schedule in Cranberry Township, PA; local candidates only.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future™