Branch Manager

Help at Home and its affiliates are the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the Warren, MI location, to ensure delivery of quality services to all clients. This position assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives. This is an exciting opportunity to be part of stellar team and community to truly make a difference in people's lives.

As a People Leader:

• You lead with empathy, vulnerability, and honesty
• Must have a love of learning
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching
• Hold others to high standard
• Knows how and when to celebrate success

Supervisory Responsibilities:

• Hires and trains qualified candidates for field and administrative roles.
• Supervises and directs the service and performance of staff.
• Enters, approves, and submits Payroll timesheets and forms.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Area Leader to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor’s degree preferred.
• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
• Previous experience in management.