Alumni Relations Specialist

6 days ago

Providence, United States SGF Global Full time

*this is a 6 months contract position, part-time 20 h a week*

Job Description:

The Alumni Relations Help Desk Representative will support our department’s implementation of a program which is a new tech platform for alumni communication, community-building, and career connections.


Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Representative (HDR) will interface directly with volunteer leaders who serve as community managers/ administrators (our “customers”) within the new platform. The HDR will receive questions via email (and occasionally by phone), assess the need, triage the urgency of that need, and respond accordingly, connecting customers to said resources as appropriate. The HDR will collaborate with internal partners for inquiries that require a more customized response or more hands-on support, and may be asked to engage directly with the customer to provide that support (i.e. screensharing to walk through a proposed solution, demonstrate platform use or features, etc.).


Training will be provided to the HDR to build familiarity with the platform, and a technical services team (both at Brown and with the platform vendor) will be available for escalations.

Experience needed:

  • Excellent listening and communication skills that translate through email
  • Ability to interpret customer needs, triage based on urgency, and route customers to the appropriate tool or resource
  • Experience working with social media and/or group communication technologies (i.e. Facebook Groups, LinkedIn Groups, MailChimp, Teams, Slack, etc.)
  • Ability to quickly learn new technologies and explain them to others clearly
  • Patience in teaching and explaining concepts and practices to others
  • Resourceful, positive and collaborative
  • Problem-solver who loves helping others figure out solutions

Number of years of experience: 1-2 years

Minimum education requirement: Bachelors preferred or similar years of experience

Must haves:

  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Resourcefulness and ability to problem-solve independently.
  • Flexibility to adapt to changing priorities and responsibilities as needed.

  • Alumni Relations Specialist

    2 days ago

    Providence, United States SGF Global Full time

    *this is a 6 months contract position, part-time 20 h a week*Job Description:The Alumni Relations Help Desk Representative will support our department’s implementation of a program which is a new tech platform for alumni communication, community-building, and career connections.Leveraging a variety of tools, resources, guides and tutorials developed by AR,...

  • Alumni Relations Help Desk Representative

    3 days ago

    Providence, United States HonorVet Technologies Full time

    Title: Alumni Relations Help Desk Representative Location: Maddock Alumni Center 38 Brown Street Providence, RI 02912 Duration: 6+ Month Shift: Part-time We would like this person to work about 20 hours a week. This could be done as four 5hr days, or as five 4hr days. Job Description The Alumni Relations Help Desk Representative will support our...

  • Alumni Relations Help Desk Representative

    5 days ago

    Providence, United States Abacus Full time

    Company Name Brown University Experience 0 - 99 Years Job Site Onsite Organization Unit Job Category dministrative & Office Date Range Jul 30, 2024 - Mar 28, 2025 Program Team NA Hire Type Contractor Contract Type Contract Only Pay Type Hourly Standard Hours Per Week 37.50 Timesheet Approvers NA Expense...

  • Vice President of Advancement

    2 months ago

    Providence, United States Johnson & Wales University Full time

    Johnson & Wales University (JWU), founded as a business school in 1914 in Providence, Rhode Island, is a private, nonprofit, accredited, comprehensive university that offers an excellent educational experience to students across a diverse spectrum of Alumni Relations, Vice President, President, Relations, Diversity, Hospitality

  • Vice President of Advancement

    4 weeks ago

    Providence, United States Johnson & Wales University Full time

    Johnson & Wales University (JWU), founded as a business school in 1914 in Providence, Rhode Island, is a private, nonprofit, accredited, comprehensive university that offers an excellent educational experience to students across a diverse spectrum of Alumni Relations, Vice President, President, Relations, Diversity, Hospitality

  • Help Desk Representative- Alumni Relations

    5 days ago

    Providence, United States eTeam Full time

    PART-TIME JOB DESCRIPTION: The Alumni Relations Help Desk Representative will support our department's implementation of Client Connect+ which is a new tech platform for alumni communication, community-building, and career connections. Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Representative (HDR) will...

  • Help Desk Representative- Alumni Relations

    6 days ago

    Providence, United States eTeam Full time

    PART-TIME JOB DESCRIPTION: The Alumni Relations Help Desk Representative will support our department's implementation of Client Connect+ which is a new tech platform for alumni communication, community-building, and career connections. Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Representative (HDR) will...

  • Alumni Relations Help Desk Representative

    2 weeks ago

    Providence, United States nextSource Full time

    nextSource invites you to join our talent community and search for future Alumni Relations Help Desk Representatives. When you register and join the community, our goal is to engage you as soon as possible by one of our recruiters, who will discuss your background and the needs of the client. Then, the next time the position is available, and your skillset...

  • Alumni Relations Help Desk Representative

    1 week ago

    Providence, United States nextSource Full time

    The Alumni Relations Help Desk Representative will support the department's implementation of a new tech platform for alumni communication, community-building, and career connections. Leveraging a variety of tools, resources, guides and tutorials developed by Alumni Relations (AR), the Help Desk Representative (HDR) will interface directly with volunteer...

  • Director, Alumni Belonging Programs

    4 weeks ago

    Providence, United States Brown University Full time

    Job Description: The Director will lead the strategic development and management of identity-based Affinity Groups and other communities in our Alumni Belonging pillar. Affinity Groups are alumni communities that form around identities including cultural, racial, ethnic, gender, sexual orientation, and disability experiences. These communities offer a way...

  • Director, Alumni Belonging Programs_

    1 day ago

    Providence, United States Brown University Full time

    Job Description: The Director will lead the strategic development and management of identity-based Affinity Groups and other communities in our Alumni Belonging pillar. Affinity Groups are alumni communities that form around identities including cultural, racial, ethnic, gender, sexual orientation, and disability experiences. These communities offer a way...

  • Alumni Events Coordinator

    2 weeks ago

    Providence, United States Brown University Full time

    Job Description: The Events Coordinator, Alumni Experiences and Events is an important contributor to the Alumni Experiences team within Alumni Relations and plays an integral role in all the Department’s on-campus alumni events, including the yearlong Reunion planning process. This position works with partners across the University as well as with outside...

  • Director, Alumni Belonging Programs

    2 weeks ago

    Providence, Rhode Island, United States InsideHigherEd Full time

    Job Description:The Director will lead the strategic development and management of identity-based Affinity Groups and other communities in our Alumni Belonging pillar. Affinity Groups are alumni communities that form around identities including cultural, racial, ethnic, gender, sexual orientation, and disability experiences. These communities offer a way for...

  • Program Associate, Alumni Belonging

    5 days ago

    Providence, United States Brown University Full time

    Job Description: The Program Associate works closely with the Senior Director of Alumni Belonging Programs, providing high-level administrative support for programmatic initiatives. The Associate will also work with Brown University staff and alumni volunteer leaders to plan events and assist in the design, creation, and distribution of invitations and...

  • Alumni Events Coordinator

    2 weeks ago

    Providence, Rhode Island, United States Brown University Full time

    Job Description:The Events Coordinator, Alumni Experiences and Events is an important contributor to the Alumni Experiences team within Alumni Relations and plays an integral role in all the Department's on-campus alumni events, including the yearlong Reunion planning process. This position works with partners across the University as well as with outside...

  • Program Associate, Alumni Belonging

    1 month ago

    Providence, United States Brown University Full time

    Job Description:The Program Associate works closely with the Senior Director of Alumni Belonging Programs, providing high-level administrative support for programmatic initiatives. The Associate will also work with Brown University staff and alumni volunteer leaders to plan events and assist in the design, creation, and distribution of invitations and...

  • Program Associate, Alumni Belonging

    4 weeks ago

    Providence, United States Brown University Full time

    Job Description:The Program Associate works closely with the Senior Director of Alumni Belonging Programs, providing high-level administrative support for programmatic initiatives. The Associate will also work with Brown University staff and alumni volunteer leaders to plan events and assist in the design, creation, and distribution of invitations and...

  • Alumni Events Coordinator

    4 weeks ago

    Providence, United States Brown University Full time

    Job Description : The Events Coordinator, Alumni Experiences and Events is an important contributor to the Alumni Experiences team within Alumni Relations and plays an integral role in all the Department’s on-campus alumni events, including the yearlong Reunion planning process. This position works with partners across the University as well as with...

  • Alumni Events Coordinator

    1 month ago

    Providence, United States Brown University Full time

    Job Description:The Events Coordinator, Alumni Experiences and Events is an important contributor to the Alumni Experiences team within Alumni Relations and plays an integral role in all the Department's on-campus alumni events, including the yearlong Reunion planning process. This position works with partners across the University as well as with outside...

  • Alumni Events Coordinator

    4 weeks ago

    Providence, United States Brown University Full time

    Job Description:The Events Coordinator, Alumni Experiences and Events is an important contributor to the Alumni Experiences team within Alumni Relations and plays an integral role in all the Department's on-campus alumni events, including the yearlong Reunion planning process. This position works with partners across the University as well as with outside...