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Client Concierge

4 months ago

Torrance, United States Ultimate Staffing Full time

Client Concierge - Torrance, California- Onsite - Pay 20.00 to 27.00 Bilingual Spanish

JOB SUMMARY:

Deliver exceptional customer service and support to clients and their families. Coordinate intake processes, provide access to resources, and address attendance barriers to ensure clients receive comprehensive care.

ESSENTIAL FUNCTIONS:

  • Provide excellent customer service and navigation assistance to clients and families.
  • Review consent forms and attendance agreements with clients and caregivers.
  • Assess client needs and eligibility for services, assisting with enrollment as needed.
  • Coordinate appointments, transportation, and referrals for clients.
  • Conduct follow-ups and wellness checks on clients.
  • Maintain knowledge of agency services and community resources.
  • Collaborate with clinical teams and community providers to meet client needs.
  • Participate in community outreach and promote agency services.
  • Ensure quality of service and compliance with regulations.
  • Perform general administrative duties and support other departments as needed.

MINIMUM QUALIFICATIONS:

  • BA in psychology, social work, or related field.
  • AA degree with 2 years of relevant experience, or 4 years of mental health agency experience.
  • Knowledge of DMH systems, Medi-Cal billing, and Microsoft Suite.
  • Strong communication, multitasking, and time-management skills.
  • Bilingual English/Spanish required.
Desired Skills and Experience

Deliver exceptional customer service and support to clients and their families. Coordinate intake processes, provide access to resources, and address attendance barriers to ensure clients receive comprehensive care.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.