Information Technology Support Technician L1

4 weeks ago


Chicago, United States Prairie Consulting Services Full time

Information Technology - Help Desk Support - Phone / Email Support


Position will work EVENING / AM SHIFT - 100% Remote. Shift: Thurs-Sat 1am-2pm Central time


Level 1 / 2 Support - Associate Level


Must have experience

  • Active Directory
  • Bilingual - Fluent in Spanish
  • Empathy working with end users and troubleshooting errors/breaks
  • Level 1/2 Support experience of 2+ years
  • Ticketing System experience - ServiceNow preferred
  • CompTIA preferred
  • Working knowledge of Windows/Windows Server OS
  • Working knowledge of Linux/Unix OS
  • Experience with Network Troubleshooting
  • Experience providing Technical Support via Telephony
  • Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
  • Understanding of application/database relationships including basic knowledge of SQL (Structured Query Language) to interact with the database.


PLUS Skills:


Working knowledge of Server Virtualization including VMWare/ESXi

Working knowledge of McAfee Security Suite

Comptia A+ cert, Comptia Security +



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