Store Supervisor

About Mackage

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

In this document, the use of the masculine gender is intended solely to lighten the text.

Job Summary

Reporting to the Store Manager, the Supervisor is responsible for continuously improving and developing specific management skills by taking ownership of the responsibilities assigned (i.e. Customer Service/ Merchandising/Operations) by the Store Manager and Assistant Store Manager.

What you’ll do:

• Meet and exceed store sales and target
• Provide a continuous focus on customer service and product training
• In the absence of the Store Manager and the Assistant Manager, the supervisor is the primary responsible to open and close the store, ensure the cleanliness, and the re-stocking
• Provide a friendly environment by greeting customers, maintaining solid product knowledge and oversee the customer service provided by the store team
• Support the Store Manager and the Assistant Store Manager ensuring company standards are followed including integrity and loss prevention

What you’ll bring:

Experience:

• 1-2 years’ experience in fashion luxury retail environment

Skills:

• Customer service and sales skills
• Positive attitudes and professional behaviors
• Communication skills and simple problem-solving skills related to basic customer service;
• Good understanding of fashion trends
• Experience in visual merchandising (an asset).

We want to get to know you