Warranty Specialist

2 weeks ago

Montgomery, United States MS Companies Full time

Job Title: Warranty Specialist (Automotive Industry)

aka Campaign Claims Coordinator

Position Type: Direct-Hire

Location: Montgomery, AL

Shift: 1st (6:30AM - 4:45PM) - 1.5x overtime after 40 hrs/week

Salary Range: $60k - $85k

Relocation Provided


Position Summary:

Create and maintain automotive warranty campaigns launched at each distributor. Serve as liaison between plants, distributors, vendors, and corporate team regarding campaign preparation and information. The ideal candidate will have warranty campaign experience within automotive manufacturing. Data analytics experience preferred. Excel is a must and Tableau is a plus Position may require occasional travel (domestic or foreign). Previous exposure to warranty claims and 3-5 years job related experience in the automotive industry is desired.


Essential Functions:

  • Create campaign report approvals with information provided by QA Improvement Team.
  • Register campaigns in Global Warranty Management System (GWMS).
  • Collaborate with Improvement Team I, distributors, vendors and Corporate on any campaign related matters before, during, and after the launch.
  • Coordinate with Improvement Team I and Corporate on any pending campaign responsibilities.
  • Maintain campaign master file and request closure/extension of campaigns running out of budget.
  • Monitor claims to prevent incorrect claim submission.
  • Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and appropriate English or Korean language usage.
  • Korean Language is preferred, not a requirement.
  • Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
  • Meet all other requirements as assigned.


Position Requirements:

Education:

  • Bachelor’s degree or Engineering, Engineering Science, Business Adminstration, or equivalent preferred.


Related Experience:

  • 3-10 years of job related experience preferred.
  • 3-5 years job related experience in automotive industry desired.


Skills / Knowledge:

  • MS Word, Excel, and PowerPoint.


Additional Information:

Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.


Benefits:

• Competitive wages and bonus potential

• 15 paid holidays, 3 personal days, and 10 paid vacation days

• 93% Company-paid Medical, Dental, and Vision for Team Members and their families effective your first day

• 28 paid days off (depending on date of hire)

• 401(k) savings plan with immediate company matching

• Discounts on new vehicles

• Tuition assistance program available

• Fitness center, onsite cafeterias, and free team wear

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