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Oracle Customer care Billing

2 months ago

Des Moines, United States ACL Digital Full time

Position: Oracle CC&B

Location: Des Moines, IA

Duration: 1 Year

Job Description:

Essential Duties and Responsibilities:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  • •Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
  • •Provides ongoing support, maintenance, and enhancements to existing and new software applications.
  • •Performs troubleshooting of infrastructure systems affecting application performance.
  • •Creates and maintains detailed application/program documentation.
  • •Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
  • •Collaborates with cross divisional team members to perform root cause analysis of complex problems.
  • •Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
  • •Works with vendors and business users to develop and implement software integrations.
  • •Analyzes users’ business requirements in the development and modification of computer systems.
  • •Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
  • •Troubleshoots and implements for non-enterprise applications and solutions.
  • •Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
  • •Performs related work as required.

Required Education and Experience:

  • •Bachelor's Degree in Information Technology, Computer Science, or related field and
  • •Seven (7) to ten (10) years’ experience working with and maintaining enterprise level computer applications OR
  • •An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute forone year of education).
  • •Excellent written, verbal, and interpersonal communication skills.
  • •Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher.
  • •Proficiency with Microsoft Office and Visio.
  • •Ability to work collaboratively with diverse populations.

Desired qualifications

  • •Experience with process design, logical workflow analysis and design.
  • •Experience with in-depth configuration, code, analysis, and output.
  • •Extensive experience with Oracle and Oracle-based technologies.
  • •Experience with Utilities in both support and processes.
  • •Extensive experience troubleshooting problems and root cause analysis.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

  • •Computer systems and analysis of computer programs.
  • •Systems analytical practices and procedures.
  • •Server and network operating systems
  • •Project management principles

Skills in:

  • •Managing multiple projects and deadlines; communicating delays.
  • •Peer review and mentoring.
  • •Assigning, prioritizing, monitoring, and reviewing work assignments.
  • •Communicating effectively with internal and external stakeholders using both technical and non-technical language.
  • •Attention to detail.

Ability to:

  • •Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries.
  • •Train and instruct others, including systems and user-support personnel.
  • •Evaluate vendor software for compatibility with city-wide computer systems.
  • •Respond to IT on-call emergencies.
  • •Assess problematic issues and make appropriate judgment to correct issue.
  • •Work cooperatively and maintain effective working relationships.



Skills:

  • Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher. Required 10 Years
  • Experience working with and maintaining enterprise level computer applications Required 7 Years
  • Extensive experience with Oracle and Oracle-based technologies. Required 5 Years
  • Proficiency with Microsoft Office and Visio. Required 5 Years
  • Experience with process design, logical workflow analysis and design. Required 5 Years
  • Experience with in-depth configuration, code, analysis, and output. Required 5 Years
  • Experience with Utilities in both support and processes Required 5 Years
  • Extensive experience troubleshooting problems and root cause analysis. Required 5 Years