Insurance Trainer
3 weeks ago
MUST:
- 2+ years MIN of experience as an insurance trainer
- has trained on commercial lines of insurance or personal lines
- experience with both classroom and one on one training
- computer savvy and strong with PowerPoint, excel, and training programs/design programs
- high energy and can command a classroom
- experience with instructional design and training both
- experience with virtual and in person training both
- PNC insurance background
- know adult learning theory
- knowing different audiences learning styles and can switch things up when needed
- strong with concepts like: Product knowledge within PNC insurance, customer service and contact center concepts, escalations, how to navigate screens effectively, how to deescalate calls, how to cross sell and upsell insurance
PLUS:
- has been an underwriter within PNC before
- sales experience within insurance
- bachelors degree
- training certs
- CPCU or other insurance certs
DAY TO DAY:
Our insurance client is seeking an Insurance Customer Care Trainer who has extensive knowledge of P&C Insurance in Personal and Commercial lines and a business owner mindset. In this role, you will be responsible for coordinating and conducting training programs for new and existing Contact Center employees. You will also develop training curriculum, training materials, and programs to meet specific training needs. The Trainer will also work with the Quality Review team and management to ensure that course materials are current and relevant to training needs, and identify skill gaps for future training opportunities. This role encompasses both virtual and in person training to start and will focus on both classroom and one on one training. The concepts you will train are related to PNC with both personal and commercial lines of insurance, and that experience is needed for the role. You will focus on both training and instructional design in this position. Lastly, you will be responsible for tracking and analyzing training programs using satisfaction levels, proficiency testing, and job performance metrics. You may also be required to lead special projects.
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