Senior Branch Support Specialist
4 weeks ago
Vaco is searching for a Senior Branch Support Specialist, you will play a crucial role in supporting our Bank Operations and other areas of the bank by providing a wide range of back-office operational support duties. Your responsibilities will include ensuring the efficient and accurate performance of assigned operational functions, maintaining a high standard of customer service, and optimizing departmental workflow. You will collaborate across the organization to address complex back-office bank operational issues and serve as the subject matter expert in various operational areas, products, and services. Additionally, you will provide bank-wide operational support, monitoring, and customer assistance.
Responsibilities:
- Assist the Manager in developing expertise in daily back-office banking operations.
- Provide efficient and accurate operational support to internal business partners and/or clients, ensuring smooth daily departmental operations.
- Mitigate risk, verify audit compliance, and maintain procedural quality control.
- Ensure compliance with established Bank policies, procedures, and state and federal regulations.
- High School Diploma.
- 3+ years of direct, related experience in branch banking operations.
- Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
- Intermediate understanding of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
- Ability to independently research and solve simple to moderately complex scenarios.
- Experience in back-office banking operations is preferred.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in banking software and Microsoft Office Suite.
- Team player with a proactive and collaborative approach.
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