Avaya Developer

1 month ago

Las Vegas, United States Tata Consultancy Services Full time

Role :Avaya Developer

Job type :Fulltime

Location : Las Vegas, NV


Roles and responsibilities:

Candidate should have Operational experience in the following areas

IVR (Interactive Voice Response) and (CTI computer-telephone integration)

Proficient in VXML - Voice eXtensible Markup Language

Call center domain Knowledge

Java proficiency

Database- Cloud AWS Knowledge

Open shift preferable

Should have good communication along with requirement analysis skills

Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

Experience in program communication and program management

Communication skills a must, PowerPoint, Visio, structured program updates

Must be highly motivated and a self-directed individual

Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

Knowledge of CTI, LAN/WAN communications and VXML knowledge

Experience with configuration and support experience in a complex multi-layered network environment

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

Experience working under tight deadlines and high-pressure environment

Excellent troubleshooting and analytical skills

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