Export Coordinator

2 weeks ago

Neenah, United States Radiant Systems Inc Full time

Position Description:

Facilitate sales and customer service of spare parts and lab supplies to international customers to ensure on-time delivery of accurate orders that are in compliance with all US Export and Foreign Government Import Regulations.

Must have SAP experience

Experience with exporting goods is highly desirable


Accountabilities:

• Provide exceptional customer service and problem resolution to order inquiries and various questions or issues

• Utilize SAP and SED to complete and maintain accurate order and material information obtained from Procurement, vendors and other sources

• Ensure all required export documents are complete and accurate, as well as, correctly and timely transmitted to appropriate parties

• Work effectively with customers, vendors, warehouse team and carriers to complete and schedule shipments according to delivery date requirements


Skills:

• Proficient in Windows, Word, Excel and SharePoint

• Strong interpersonal and communications skills in both verbal and written format

• Demonstrated problem solving capabilities

• Ability to work accurately and independently in fast paced environment while meeting established metrics

o 100% daily shipping deadlines

o Initial customer response within 24 hours

o One or less customer service related claim/month

• Previous success as customer service, logistics or procurement operations associates are typically good candidates


Specific Responsibilities Include:

• Non-Standard Picks (all applicable countries)

• Freight

• Shipment Consolidation/Close/Completion

• Tentative Pricing

• Capability and adaptability to assume complete export responsibilities to enable seamless coverage by providing flow-to-the-work and back-up support

o KTW to KTE Shipments

o Sales Order Entry (all countries)

o Quoting

o Claim Resolution

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