Network Infrastructure Engineer

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Summary

The Infrastructure Engineer is responsible for design, delivery, quality, and continual improvement of infrastructure solutions for M&A from initial onboarding through complete integration. The role reports to the Manager of Infrastructure Engineering and functions as a member of the Technology Integration Delivery team within M&A Integration. This role is responsible for timeliness and quality of infrastructure integration activities. The successful candidate will have broad, general IT knowledge to be able to rapidly assess new acquisition IT environments and contribute to the integration planning along with a dedicated team of business and technical experts.

Key Responsibilities

Infrastructure Conversion

• Assess/document new acquisition IT environment to determine general workstation/server/network design in support of planning for multiple, simultaneous integration projects.
• Deploy/Manage data transfer solution (GoodSync/BitTitan/Sharegate) in advance of IT integration
• Support on-site integration team with expert general IT and migration knowledge to inform them of user experience, migration challenges and pitfalls
• Analyze source and to-be IT environments and develop technical plan in accordance with HUB standard practices around virtual applications, Citrix desktops and AD/Group Policy
• Perform email migrations, archive re-hydrations, update mail records (e.g. TXT, MX, SPF), configure EOP, Mimecast for migrated domains, troubleshoot mail flow post-migration
• Deploy standardized virtual servers for new acquisitions as needed from AWS, Azure, and Data Center VMWare platform
• Documenting all migration steps performed via the M&A Tracking sheet – licensing, etc
• Implement solutions aligned with HUB Enterprise standards by leveraging AWS, Citrix, Office 365/Teams, Windows10, OneDrive, SharePoint, Avaya, InContact, PrinterLogic, Exchange On-Premise, MIM, and Active Directory solutions
• Assist with post-infrastructure conversion support efforts, addressing and eliminating issues and facilitating Service Introduction to the IT Service Management Team

Quality and Documentation

• Ensure delivery, quality, and continual improvement of the infrastructure integration process
• Maintain integration standards across network circuits, telephony, desktop computing, printers, collaboration tools, email, Citrix, and cloud
• Ensure integration solutions are properly documented and maintained in a content management repository
• Catalog, classify, and inventory application dependencies according to repeatable methodologies

Team Leadership and Management:

• Demonstrate Operations and Technology Leadership Behaviors (one team, build trust, customer driven, future focused, innovate daily, and be curious) in all actions and ways of working, and coach their organization on the behaviors
• Fulfill additional duties as required

Key Success Measurements

• Executing successful integration projects across the entire M&A portfolio
• Completing conversion activities within the timelines set forth at the beginning of the integration process

Qualifications

• Well-grounded in technology and has a solid understanding of infrastructure conversions, specific experience includes:
• 10+ years of experience in technology delivery execution roles with emphasis on infrastructure integration projects
• Experience working in a matrixed environment designing and delivering solutions for complex people, technology, and process integration programs
• Working knowledge with the following technology domains: network/telecom, email/messaging, Windows desktop, Citrix desktop, Exchange On-Premise, O365, and cloud (AWS preferred)
• Experience with Windows Server Operating Systems – 2003 – 2019, Active Directory, Standard protocols including DNS, SMTP, NTP, NetBIOS, SMB/CIFS, RPC, HTTP, and SSL
• Deep PowerShell experience required; experience with other scripting/coding languages (e.g. PERL, C#, .NET) a plus
• MS SQL Server database experience is a plus
• Familiarity of common change control processes
• Microsoft Teams User Administration
• Knowledge of AWS, Azure, ADFS, and Office 365 technologies
• Detail oriented with strong organization skills
• Excellent communication skills (both written and verbal)
• Authorized to work in the United States, Canada, and Puerto Rico
• Ability to work off hours

Required Competencies

Strategic Orientation

• Understands the business context in which solutions are being developed and designed
• Ability to clearly articulate the solution needs in context of the business environment, demonstrating a bigger picture perspective

Results Orientation

• Optimizes contribution and results versus settling for what is simply most practical, cost-effective, or easiest to execute
• Sets time-bound objectives and activities, and eliminates barriers in an organized, structured, and diligent manner

Team Leadership

• Acknowledges and considers different backgrounds and working styles, tailoring style as appropriate
• Offers an improved way of delivering value when appropriate
• Has the passion for the mandate that is contagious with other team members while also promoting the highest standards of ethics and compliance

Collaboration and Influencing

• Builds trust and confidence with team members to influence decisions as appropriate
• Builds meaningful relationships with team members and across functions within the organization
• Communicates complex ideas and open to ideas from others
• Uses a sound decision-making process and ability to influence through strong interpersonal skills, underlined by superior judgment

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $100,000 to $110,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.