Platform Architect

2 weeks ago

Palo Alto, United States Infobahn Softworld Inc Full time

Job Title: ServiceNow Analyst /Architect

Primary Skills : ServiceNow Principal,HCM, Lawson, ADP, API software applications

Location: Palo Alto, CA, (Hynrid)

Duration : 12+ Months

Job Description:

• Ten (10) to Twelve (12) years of progressively responsible and directly related work experience in healthcare or technology related work environment Required.

• Experience with 2 major ServiceNow implementations or upgrades preferred.

• Bachelor's Degree in Computer Science or related field/discipline from an accredited college or university or equivalent combination of education/work experience.

Experience Qualifications

  • • 5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organization
  • • Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred.


Required Knowledge, Skills and Abilities

  • Strong technical and business operations background. Experience and performance that promotes a high level of credibility with business professionals in a healthcare environment.
  • Knowledge of SDLC, Agile and other software development methodologies.
  • Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies.
  • Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
  • Ability to analyze highly complex systems and workflows
  • Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department
  • Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
  • Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole
  • Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
  • Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
  • Knowledge of current issues and trends in health care and clinical operations in a health care system
  • Ability to diagnose and resolve routine technology problems
  • Ability and desire to learn to resolve specialized and advanced technology problems
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline
  • Ability to take action consistent with available facts, constraints, and anticipated consequences
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to understand and adhere to operational standards, policies, and procedures
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges

Responsibilities:

• Define solutions on the ServiceNow platform to address business needs and problems.

• Lead role in the implementation of complex ServiceNow initiatives and workflows.

• Understand new platform capabilities and applications and conduct educational demos to business stakeholders and technical team members

• Provide input and technical expertise to senior leadership to drive the ServiceNow platform roadmap.

• Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform.

• Conduct requirements gathering sessions (interviews/workshops/stories documentation) to understand business needs.

• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across distinct groups while influencing outcomes.

• Take ownership of issues and act as a liaison between customer and other support staff to facilitate resolution.

• Manage ServiceNow projects, including scoping, estimating, resource planning, and delivery management.

• Lead any testing that is required as part of implementations, enhancements, or upgrades.

• Coordinate with partner teams when required to help unblock teams and resolve issues across teams.

• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.

• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.

• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.

• Implement changes using documented procedures that are compliant with department’s policies and procedures.

• Participate in team and cross-team meetings and maintain appropriate meeting records.

• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

• Anticipate and resolve system problems.

• Hands-on development with ServiceNow for complex solutions requiring help.

• Provide tier-2 support of application incidents reported through the help desk.

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