NOCC Engineer
4 days ago
- What you will be doing as a NOCC Engineer - Flexibility to support shift coverage including overnight, weekends, and holidays. Must maintain a professional image, attitude, and demeanor
Work Schedule:
3 Openings for schedule 1:: Sunday - Wednesday, 7:00 am - 5:30 pm Central
3 Opening for schedule 2: : Wednesday - Saturday, 7:00 am - 5:30 pm Central
Description:
- Monitor and maintain the computer networks and system
- Ensure the stability and proper functionality of telecommunications infrastructure.
- Respond to network alerts and troubleshoot network-related issues.
- Perform regular network performance checks.
- Coordinate with field technicians and engineers to resolve complex network issues.
- Maintain detailed records of network outages, discrepancies, and quality control measures.
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
- Conduct remote network surveillance and event response.
- Triage and resolve service-impacting incidents within SLAs.
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
- Provide customer-facing technical support via telephone, email, and web portal.
- Communicate with stakeholders during service-impacting events.
- Manage vendor tickets effectively.
Job Responsibilities:
- Strong working knowledge of IP networking and interoperability standards.
- Strong understanding of network infrastructure and protocols.
- Experience with network monitoring tools.
- 1+ years of experience troubleshooting IP network connectivity.
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
- Ability to navigate and interpret network drawings (e.g., Vizio drawings).
- Good analytical and documentation skills.
- Ability to handle high-pressure situations and respond quickly to network issues.
Preferred Skills
Experience in the Network Operations or Telecommunications industry.
Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
ITIL Certification.
Experience with AWS Cloud surveillance.
Opportunities
Career advancement within a growing company.
Continuous learning and professional development.
Exposure to cutting-edge technologies and industry best practices.
EDUCATION/CERTIFICATIONS:
- 4-year technical degree
- 7 years NOC environment experience
- ITIL Certification
- Experience with Major Incident support
- Change Management Experience
What you didn’t know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page
Apply Now
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