Director of Warehouse Operations

MAJOR RESPONSIBILITIES The Director of Warehouse Operations oversees and drives all aspects of warehouse management, inbound and outbound logistics, systems, and inventory operations at Business & Pleasure Co. This role requires a strong balance of strategic leadership and hands-on operational expertise to ensure accuracy, efficiency, and scalability across a global supply chain, with strong focus in USA operations This individual will lead and support cross-functional collaboration, ensuring that systems, processes, and teams operate seamlessly to deliver on-time, accurate, and cost-effective movement of goods. The Director of Operations will champion continuous improvement initiatives, develop scalable operational strategies, and implement systems that support rapid growth in both B2B and DTC channels.We’re looking for a proven captain who’s steered companies from $50M to $100M+ in revenue — someone who thrives in rough waters, keeps a steady hand on the wheel, and isn’t above grabbing a mop when the deck needs swabbing.ESSENTIAL DUTIES AND RESPONSIBILITIESWarehouse OperationsOversee all warehouse functions including receiving, storage, inventory management, and fulfillment.Develop and implement best practices to optimize space utilization, labor productivity, and accuracy.Ensure facilities and equipment meet safety and compliance standards.Lead planning and execution of physical inventory and cycle counts across multiple locations.Inbound & Outbound LogisticsWork closely with Supply Chain Team to manage all inbound logistics from suppliers, ensuring efficient scheduling, customs compliance, and vendor accountability.Oversee outbound logistics for both B2B and DTC, ensuring cost-effective routing and on-time delivery.Build and maintain relationships with logistics partners (LTL, FTL, Flexport, parcel carriers, global freight forwarders).Develop KPIs and reporting structures for transit times, freight costs, and carrier performance.Systems & Process ManagementLead strategy and administration of Warehouse Management Systems (WMS) and related technology.Partner with Finance and IT to ensure system accuracy, supporting 3-way match processes, inventory reconciliation, and order-to-cash workflows.Implement automation and system integrations to drive efficiency and scalability.Establish data-driven decision-making practices and operational reporting dashboards.Inventory ManagementDevelop robust policies and procedures to maintain high levels of inventory accuracy across multiple channels.Oversee planning and execution of inventory transfers across warehouses, retail locations, Amazon, and other sales channels.Partner with merchandising, sales, and marketing to forecast demand and ensure inventory alignment with company objectives.Leadership & Team DevelopmentLead, coach, and mentor warehouse managers, supervisors, and logistics teams.Build a culture of accountability, safety, and continuous improvement.Collaborate with leadership on strategic planning, growth initiatives, and cost optimization.Ensure operational teams are equipped with resources, training, and support to meet evolving business needs. QUALIFICATION REQUIREMENTS10+ years of progressive experience in operations, warehouse, or supply chain management; 5+ years in a senior leadership role.Proven track record managing multi-site warehouse and logistics operations across B2B and DTC.Strong knowledge of WMS systems and inventory management best practices.Experience negotiating contracts and managing relationships with logistics providers (LTL, FTL, ocean/air freight, parcel).Strong analytical and problem-solving skills with experience implementing KPIs, reporting, and process improvements.Excellent leadership and communication skills with the ability to manage and develop high-performing teams.Ability to thrive in a fast-paced, entrepreneurial environment.Experience with big-box retailer compliance requirements (EDI, routing guides, delivery windows), through SPS ideally.