Desktop Engineer

4 weeks ago

Plano, United States VySystems Full time

Roles and Responsibilities


  • Analyze current state of data sources for efficacy and efficiency, provided insights to optimize ingestion and data parsing/normalization.
  • Analyze current state/logging for Operating Systems (Windows, Linux, macOS, etc.), Network Devices (firewall, routers, etc.), Applications and provide recommendations and/or implement solutions to optimize quality of service.
  • Design/implement monitoring solutions using.
  • Develop customized alerts, dashboards and reports to track performance metrics.
  • Develop and optimized search queries, alerts, reports and dashboards for performance and scalability.
  • Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or application
  • Add customer context, analyze data to detect false positives, develop trends and data models
  • SME in creating, developing and running reports â¯in Splunk
  • Expert in creating custom dashboards and alerts
  • Has ability to find, use, and showcase data to drive a business case
  • Validate log sources and indexed data, search through data to optimize search criteria
  • Document all actions taken as a part of investigations and working closely with other teams support the problem management process


Position Requirements


  • Background in Desktop Support or Desktop Engineering
  • Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks
  • A problem-solving mindset, strong logical/critical thinking abilities for analyzing events
  • Ability to influence through teamwork and collaboration
  • Working understanding of Pandas and SparkStrong written and verbal communication skills & relationship building skills
  • Relevant experience 2+ years with Splunk and familiar with uberAgent
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail & time management skills
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude
  • Preferred experience in incident and problem management

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