HR helpdesk

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Louisville, United States Tata Consultancy Services Full time

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.


- Ensure call details are logged in the ticketing tool with proper notes

- Ensure data privacy processes is followed with upmost focus

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures


- Experience inHR Helpdesk - Preferred

- Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)

- Understanding of Service level agreements

- Understanding of the Telephony tools e.g. Avaya

  • HR helpdesk

    2 weeks ago

    Louisville, United States Tata Consultancy Services Full time

    The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...

  • Helpdesk Support with Spanish language

    1 week ago

    Louisville, United States Tata Consultancy Services Full time

    Role: HelpDesk Support with Spanish language Location (Onsite): Louisville, KY Type: Full Time Job Description: The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendor...

  • Help Desk Specialist

    6 days ago

    Louisville, United States CareerBuilder Full time

    The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...

  • Help Desk Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Louisville, United States Tata Consultancy Services Full time

    The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...

  • Help Desk Specialist

    2 weeks ago

    Louisville, United States Tata Consultancy Services Full time

    The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...

  • Help Desk Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Louisville, United States Tata Consultancy Services Full time

    The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...