IT Infrastructure Support

1 week ago


Cuyahoga Falls, United States YASH Technologies Full time

We are actively looking for a IT Infrastructure Support. If you or your consultant are actively looking for a new job please share your profile.


Role: IT Infrastructure Support

Duration: 6+ Months

Location: Cuyahoga Falls, OH ( Day 1 ONSITE )


Primary skills

  • 5-8 years of call taking profile with core Help Desk Skills
  • Good documentation skills, knowledge on KB articles
  • Good Understanding of the Enterprise IT Infra set up
  • Good Knowledge on Active Directory.
  • Basic understanding of Applications such as Okta, Lotus notes, Salesforce, Minitab
  • 5+ years' experience supporting wide multiple versions of operating system
  • O365 Administration using Office365 Admin Console.
  • Strong writing and documentation skills a must including being able to train other Engineers as and when required.
  • Good knowledge on trouble shooting email client issues like Outlook.
  • Excellent Hardware and software troubleshooting skills
  • Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
  • Fluent in English, in both oral and written communication
  • Good knowledge in Utility software technical knowledge such as Antivirus and others.

Desirable Skills

  • Able to understand the email flow issues internal & external
  • End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
  • Demonstrate a high level of customer relationship skills which includes email etiquette.
  • Good Communication skills, follow up skills, Willingness to work in rotational shifts
  • Remote troubleshooting.

Role and Responsibilities

  • Primary contact point for end users - Email and Web Tickets
  • Qualify and Open tickets for remediation of events.
  • Troubleshooting of tickets before triaging to next level support
  • Triage Tickets to respective teams.
  • Regular updates and follow-up on tickets in the queue

Follow up tickets till closure.

Create Knowledge Base Articles

Understanding of Basics Hardware accessories/devices and peripherals

Excellent oral and written communication skills

Qualifications and Education Requirements

  • A Bachelor's / master's degree in computer engineering, Information Technology
  • Knowledge and experience using OS
  • Working knowledge of MS Office (PPT, Excel, Word)

Preferred Skills

  • Certification - ITIL V4

Behavioral Attributes

  • Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
  • Excellent problem solving / troubleshooting skills
  • Displays awareness of customers' stated needs and gives priority to meeting and exceeding customer expectations
  • within stipulated time
  • Explains ideas clearly and logically to others and is attentive in interactions
  • Identifies the target audience for communication and carefully listens to their opinions and feedback.
  • Ability to work in Teams.



Thank You

Satti Reddy



  • cuyahoga falls, United States YASH Technologies Full time

    We are actively looking for a IT Infrastructure Support. If you or your consultant are actively looking for a new job please share your profile.Role: IT Infrastructure SupportDuration: 6+ Months Location: Cuyahoga Falls, OH ( Day 1 ONSITE ) Primary skills 5-8 years of call taking profile with core Help Desk Skills Good documentation skills, knowledge on KB...


  • Sioux Falls, South Dakota, United States Oldcastle Infrastructure Full time

    Job SummaryAs a key member of our production team at Oldcastle Infrastructure, you will play a vital role in ensuring the safe and efficient production of precast concrete products. This is an exciting opportunity to join a dynamic and innovative team that is committed to delivering high-quality solutions to the water, energy, and communications...


  • Falls Church, United States By Light Professional IT Services Full time

    Sr. Systems Administrator (Linux/Unix)Job Locations US-VA-Falls ChurchID 2024-9486# of Openings 1Category Systems SupportClearance Tier 3 - Secret/ADP IICompany OverviewBy Light has an opening for a Sr. Systems Administrator (Linux/Unix) position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in...

  • Groundman Driver

    4 weeks ago


    Cuyahoga Falls, United States Thayer Power & Communication Line Construction Co. LLC Full time

    EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability Since being founded in 1964, Thayer Power & Communication Line Construction Co., LLC has become one of the premier contractors in the Telecommunications, Power, Wireless, and Civil Construction industries. With our experienced team we are able to meet customer needs...


  • Great Falls, United States United Infrastructure Group, Inc. Full time

    United Infrastructure Group continues to be a leader in the transportation construction industry in the southeast with a 100+ year history of delivering successful projects by hiring exceptional employees to work in a professional family environment. UIG is committed to developing the best workforce possible by constantly recruiting, training, and promoting...


  • Falls Church, United States Corsha Full time

    About Us: Corsha is a rapidly growing cybersecurity startup and we're actively looking to build and grow our engineering team! Corsha is building an Identity Provider (IdP) for Machines that allows an enterprise to securely connect, move data, and automate with confidence from anywhere to anywhere. Corsha builds dynamic identities for trusted machines and...


  • Sioux Falls, South Dakota, United States POET Full time

    About POETPOET is a leading producer and marketer of bioethanol and a leader in bio-based products. We are committed to being good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible.About the IT DepartmentIn the IT department, we proactively deliver a high level of service to empower...

  • Desktop Support

    2 weeks ago


    idaho falls, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Desktop Support. This is a 06+ Months Contract opportunity with long-term potential and is located in Idaho Falls, ID /Minot, ND(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-48457Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance...

  • Desktop Support

    2 weeks ago


    idaho falls, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Desktop Support. This is a 06+ Months Contract opportunity with long-term potential and is located in Idaho Falls, ID /Minot, ND(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-48457Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance...

  • Desktop Support

    2 weeks ago


    Idaho Falls, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Desktop Support. This is a 06+ Months Contract opportunity with long-term potential and is located in Idaho Falls, ID /Minot, ND(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-48457Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance...


  • Twin Falls, United States Ferguson Full time

    Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of...

  • Lead Data Analyst

    4 months ago


    Falls Church, United States IT Partners Full time

    We are seeking a Lead Data Analyst with at least 5 years of experience in data projects and research. The ideal candidate will hold a Bachelor’s Degree in Computer Science, Information Technology, Mathematics, or a related field. This role involves analyzing and interpreting complex data sets, utilizing statistical analysis, identifying trends, and...


  • Falls Church, United States IT Partners Full time

    We are seeking a skilled and experienced Functional Area Analyst – Middle with at least 3 years of experience in SAP financial accounting, funds management, or equivalent within the Federal Government. The ideal candidate will hold a Bachelor’s Degree in Business Administration, Information Technology, or Accounting/Finance. This role requires strong...


  • Sioux Falls, United States POET Full time

    ABOUT POET At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in bio-based products in the...


  • Falls Church, United States Alta It Services Full time

    Executive Speech Writer Secret clearance - will be upgraded to TS/SCI Falls Church, VA, Hybrid Email: IT is seeking an Executive Speech Writer with a current/active Secret clearance and be upgradable TS/SCI to support our governmen...

  • SERVICENOW ARCHITECT

    1 month ago


    Falls Church, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionServiceNow ArchitectActive Secret Clearance RequiredSpringfield, VA We are a cutting edge program supporting the Department of Defense (DoD) collaborative information environment for intelligence sharing with allies and international partners. We are a global team with multiple locations in the U.S. and abroad supporting U.S....


  • Idaho Falls, United States CRI Advantage Full time

    This posting is for a multitiered position, depending on experience. We are looking for a System Admin II or III. CRI Advantage is looking for a System Administrator to work ONSITE in Idaho Falls, Idaho with our federal governmental team that supports missions to protect our nation's critical infrastructure. Our team is part of a coordinated national effort...

  • Data Systems Engineer

    14 hours ago


    Falls Church, United States Axom Technologies Full time

    Data Systems EngineerJob Locations US-VA-Falls ChurchID 2024-9796# of Openings 1Category DataClearance Tier 3 - Secret/ADP IICompany OverviewBy Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in...


  • Idaho Falls, United States CRI Advantage Full time

    This is a 100% Prospecting Posting and if you meet the requirements you will be considered for future opportunities. Our team is fast growing and it is an exciting time to join This posting is for a multitiered position, depending on experience. We are looking for a System Admin II or III. CRI Advantage is looking for a System Administrator to work ONSITE in...


  • Falls Church, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:OtherClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:BI Full 6C (T4)Job Family:CloudJob Qualifications:Skills:AWS Cloud Computing, Cloud Development, Cloud Solutions, Infrastructure As Code (IaC), TerraformCertifications:Experience:8 + years of related...