IT Infrastructure Support
1 week ago
We are actively looking for a IT Infrastructure Support. If you or your consultant are actively looking for a new job please share your profile.
Role: IT Infrastructure Support
Duration: 6+ Months
Location: Cuyahoga Falls, OH ( Day 1 ONSITE )
Primary skills
- 5-8 years of call taking profile with core Help Desk Skills
- Good documentation skills, knowledge on KB articles
- Good Understanding of the Enterprise IT Infra set up
- Good Knowledge on Active Directory.
- Basic understanding of Applications such as Okta, Lotus notes, Salesforce, Minitab
- 5+ years' experience supporting wide multiple versions of operating system
- O365 Administration using Office365 Admin Console.
- Strong writing and documentation skills a must including being able to train other Engineers as and when required.
- Good knowledge on trouble shooting email client issues like Outlook.
- Excellent Hardware and software troubleshooting skills
- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
- Fluent in English, in both oral and written communication
- Good knowledge in Utility software technical knowledge such as Antivirus and others.
Desirable Skills
- Able to understand the email flow issues internal & external
- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
- Demonstrate a high level of customer relationship skills which includes email etiquette.
- Good Communication skills, follow up skills, Willingness to work in rotational shifts
- Remote troubleshooting.
Role and Responsibilities
- Primary contact point for end users - Email and Web Tickets
- Qualify and Open tickets for remediation of events.
- Troubleshooting of tickets before triaging to next level support
- Triage Tickets to respective teams.
- Regular updates and follow-up on tickets in the queue
Follow up tickets till closure.
Create Knowledge Base Articles
Understanding of Basics Hardware accessories/devices and peripherals
Excellent oral and written communication skills
Qualifications and Education Requirements
- A Bachelor's / master's degree in computer engineering, Information Technology
- Knowledge and experience using OS
- Working knowledge of MS Office (PPT, Excel, Word)
Preferred Skills
- Certification - ITIL V4
Behavioral Attributes
- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
- Excellent problem solving / troubleshooting skills
- Displays awareness of customers' stated needs and gives priority to meeting and exceeding customer expectations
- within stipulated time
- Explains ideas clearly and logically to others and is attentive in interactions
- Identifies the target audience for communication and carefully listens to their opinions and feedback.
- Ability to work in Teams.
Thank You
Satti Reddy
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cuyahoga falls, United States YASH Technologies Full timeWe are actively looking for a IT Infrastructure Support. If you or your consultant are actively looking for a new job please share your profile.Role: IT Infrastructure SupportDuration: 6+ Months Location: Cuyahoga Falls, OH ( Day 1 ONSITE ) Primary skills 5-8 years of call taking profile with core Help Desk Skills Good documentation skills, knowledge on KB...
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