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Technical Project Manager

2 months ago

New York, United States Apex Systems Full time

Systems Operations Project Manager

Client: Meta

Location: New York, NY

Duration: 3 month contract


Overview:

GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Meta's Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.


Responsibilities:

  • Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
  • Present and explain proposals, reports and findings to clients.
  • Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
  • Identify opportunities in existing processes to streamline, optimize, and standardize processes
  • Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
  • Effectively managing, developing, and training the larger team on new processes.
  • Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
  • Conducting, analyzing, and sharing results from service and operation performance reviews.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Consult or negotiate with clients to prepare project specifications.


Minimum Qualifications:

  • 8+ years of experience in operations for a tech company, consulting, operations or similar roles.
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Strong ability to work independently and manage ones time.
  • Strong leadership and mentoring skills necessary to provide support and constructive feedback.
  • Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production.
  • Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle.
  • Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa.
  • Strong ability to interpret and translate operational requirements into technical needs
  • Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
  • Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred.


Education/Experience:

  • Bachelor's degree in business administration or a related field.
  • PMI or PMP certification preferred.