Warehouse Supervisor

SUMMARY

Integrated in our Distribution Center, the Warehouse Supervisor is responsible for achieving important level of customer satisfaction through excellence in receiving, pick and pack, dispatching and inventory control. He / she ensures that daily operations meet and exceed daily performance expectations, monitor open orders, ensure daily fulfillment is accurate, deadlines are met and work with internal teams to quickly resolve issues. Work in cooperation with other stakeholders (Customer, Supply Chain, HR, QHSE (Quality, Health, Safety and Environment), IT…) to ensure objectives are met and warehouse related operations are efficient. control process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

On-site timely attendance is required.

• Planning and Co-ordination

Provide daily work assignment to staff and work with manager and other supervisors to coordinate personnel and resources to complete all work scheduled on time and within budget

Analyze client forecasts and historical trends to create fulfillment plans to optimize SOP’s, time management, equipment, resources, staffing.

Review of the workload distribution within the warehouse (temp/permanent staff)

Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.

• Health, Safety & Compliance

Ensure company Health and Safety policies are implemented in the warehouse, ensuring safe working conditions in your area of responsibility (ex. use of PPE (Personal Protective Equipment), safe use of MHE and equipment, stacking & storage…)

Manage a safe workplace by advocating training and accident prevention/preparedness. Foster a “safety first” culture through awareness, training, and accountability.

Ensure all near-miss accident, incident and accident are reported on time and analyzed to identify risks and take appropriate actions

Cooperate with QHSE department in audit preparation and inspection. Take appropriate corrective and preventive measures when needed.

Comply with safety and TSA regulation

Ensure high standard of 5S is maintained in the warehouse

• Performance monitoring:

Develop and maintain adequate recording system to ensure performance is accurately measured

Monitor individual employee performance

Analyze root cause for failures, inventory inaccuracy and claims from customer to determine responsible parties and identify actions to be taken to improve performance

Support the implementation of corrective and preventive measures as discussed with management and customer

Act as a key user for our logistics applications: define business requirements, perform functional tests, conduct training, perform trouble shooting in case of issues and act as primary contact in case of escalation

• People management

Leads up to 5 Team Leaders

Monitor employee attendance and overtime.

Provide ongoing training to ensure enhanced productivity and professional development of team members.

Provide cross training to current and new employees, training in all appropriate procedures and processes required to complete the work, including WMS (Warehouse Management System) procedures.

Ensure company policies are followed and take appropriate disciplinary actions in cooperation with management and HR in case of issue

Establish yourself as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth, and development.

Lead with a sense of urgency which will help ensure operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions.

• Continuous Improvement

Works with customer and department leaders to identify areas of opportunity whether related to safety, sustainability, quality, efficiency, productivity, or service.

Implement and maintain efficient reporting system to ensure all issues are recorded and reported for actions to be taken

Support the development, alignment with customer on process improvement and/or enhancement strategies

• Communication

Lead and/or participate in daily, weekly, and monthly meetings with customers to review the activity and performance.

Communicate company standards and policies and take proactive corrective actions in collaboration with management to ensure compliance.

Create a positive work environment through real-time observation and specific, constructive, and actionable feedback.

Support the monthly business reviews and participates in stakeholder meetings for clarity on data elements and analytics.

REQUIREMENTS:

• Proven work experience as a Warehouse Supervisor
• Minium of five years’ experience as a Warehouse worker, Warehouse Associate, or a similar role in the Logistics Department
• High School Diploma or a General Education Degree (GED) equivalent school required
• Strong inventory control skills and WMS experience.
• Knowledge of warehouse operations best practices.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards,
• Excellent written and oral communication and interpersonal skills
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Hands-on commitment to getting the job done
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects, effectively manage time and meet deadlines
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Forklift certified or able to become forklift certified
• Must comply with all safety requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Bilingual (English/Spanish) is plus but not mandatory. The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Forklift certified or able to become forklift certified

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.