Loan Clerk

Job description

1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent

As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.

· Prior experience in making outbound/inbound calling processes will be an added Advantage

· Receive requests from in form of EWL from offshore and nearshore team for missing information or document.

· Make outbound calls to Member and Dealers to obtain information

· Perform follow up on unsuccessful calls as per guidelines

· Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.

· Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.

· Build and maintain working relationships with the onshore and offshore clients and Supplier teams to achieve the desired outcome.

Job Type: Full-time

Pay: $41,600.00 per year with a $2 per hour increase after a 6 month period as long as there are no preformance issues and/or attendance issues. $45,760.00

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• All paid national holidays

Physical Setting:

• Office

Schedule:

• 8 hour shift

Experience:

• consumer lending: 2 years (Required)
• documentation collection: 2 years (Required)
• car dealership: 2 years (Required)

Ability to Commute:

• Tampa, FL 33619 (Required)

Work Location: In person