Client Partner

3 weeks ago

Atlanta, United States Grid Dynamics Full time

We are seeking a Client Partner to manage and grow a portfolio of local accounts. We require a local presence to best help us make sure we continue to serve our customers to the highest level and to best help us identify and win new opportunities within client accounts and to build relationships with new clients.


Responsibilities:

A Client Partner is responsible for developing and maintaining client relationships and profitable growth. Key activities include, but not limited to:

  • Identify and nurture new opportunities by closely collaborating with key decision makers from the client teams. Proactively spot areas beyond current engagement where Grid Dynamics' services are relevant, work collaboratively with Delivery and CTO teams to make meaningful and timely proposals to client teams
  • Maintain a close relationship with key client sponsors at an executive level to be able to discuss their key business challenges and be able to engage on solutions in a timely manner be a trusted partner. Map the client organization effectively to be able to expand Grid Dynamics’ services across the organization
  • Drive new proposals (with participation from CTO Office and Delivery) from opportunity qualification, scoping, service mapping, resource planning through contract execution and account set up. This role will be the first point of escalation for issues both within the project team and the client.
  • Be able to create, manage and execute account plans, covering account financials (with steps to improve where necessary), executive mapping, growth campaigns and map competitive landscape. Effective in proactively identifying and resolving risks and issues in account stability and growth. Effectively drive internal account reviews and client QBR to maximize campaign efficacy
  • Effectively map partner ecosystem within and account and work with partner managers within Grid Dynamics, partner executives and customers to make best use of partnership to drive campaigns and grow accounts
  • Promote Grid Dynamics by creating a public case study for each account, having clients participate in appropriate industry and/or partner events. Use client references to generate new leads for Grid Dynamics
  • Work collaboratively with account delivery management on appropriate resource planning and tracking, including correct revenue forecasting, to be able to maximize revenue target numbers


Requirements:

  • 10+ years in a client-facing role as a Client Success Partner or Account Manager, managing a portfolio of multiple accounts, amounting to at least $10m. Proven track record of building and maintaining long-term client relationships
  • Experience in running complex digital transformation programs for mid to large scale clients, with demonstrable examples of leading such engagements from ideation through execution and support
  • Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches
  • Skilled in identifying buying factors and ability to position services effectively
  • Ability to lead with confidence through ambiguity
  • Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities
  • Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team


What we offer:

  • Experience real business transformation programs in various business verticals, with exposure to global clients and teams
  • Opportunity to grow with us as a part of our massive expansion plans through organic and inorganic growth
  • Opportunity to work on bleeding-edge projects
  • Work with a highly motivated and dedicated team
  • Competitive salary
  • Flexible schedule
  • Benefits program
  • Medical insurance
  • Professional development opportunities


About us:

Grid Dynamics (Nasdaq:GDYN) is a digital-native technology services provider that accelerates growth and bolsters competitive advantage for Fortune 1000 companies. Grid Dynamics provides digital transformation consulting and implementation services in omnichannel customer experience, big data analytics, search, artificial intelligence, cloud migration, and application modernization. Grid Dynamics achieves high speed-to-market, quality, and efficiency by using technology accelerators, an agile delivery culture, and its pool of global engineering talent. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the US, UK, Netherlands, Mexico, and Central and Eastern Europe. To learn more about Grid Dynamics, please visit www.griddynamics.com. Follow us on Facebook, Twitter, and LinkedIn.

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