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Sr. Business Technical Analyst

3 months ago

Chicago, United States McDonald's Full time

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

We are looking for a Sr. Business Technical Analyst, that will be responsible for managing the Global Restaurant Tech Lab Environment up to 40+ labs. This role will be responsible to managing the Intake request and working through various requirements for the incoming requests. They will be required to work with various team members to ensure the latest software is installed and running on the Labs in this location. They will also track and manage the hardware lifecycle and budget planning for each year. This role will also be expected to work on new innovative projects in preparation of installing this in our one GTSS Production restaurant.

Responsibilities

  • Managing the Lab intake process and communicating with each team to ensure all lab requests are handled efficiently
  • Standardize the labs with all Global Applications and ensure we have healthy labs and they are up-to-date and operational
  • Standardize the Labs with all approved global hardware and managing the lifecycle of the hardware, ensuring all equipment is current and functional
  • Ability to communicate effectively and convey technical information to non-technical stakeholders
  • Coordinate and/or execute plans to ensure that technical solutions in the lab meet the needs of the business
  • Working with the Senior Manager on budget and resource allocation for the Labs
  • Assist on all configurations needs in the lab, ensuring systems are set up correctly and optimized for performance
  • Manage the testing of new innovations when applicable
  • Partner closely with the support and QA teams to assist with support related tickets and effective resolution of issues
  • Maintain and monitor access to the secure lab spaces, ensuring compliance with security protocol
  • Assist in Global events such as worldwide convention setup providing technical support as needed

Qualifications

  • 5+ years of relevant professional work experience with 3+ years of experience as an Engineering Manager or Product Manager
  • Understanding of software and hardware installation processes on Windows Operation Systems
  • Knowledge and comfort with Windows Operations systems including Windows 10
  • Ability to thrive in a fast-paced work environment and manage multiple priorities
  • Proven ability to diagnose and resolve issues with software, hardware, and network systems efficiently
  • Strong analytical and problem-solving abilities with a keen attention to detail
  • Proactive, self-motivated, and accountable, with a collaborative approach to team work

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.