Help Desk Associate
3 days ago
Help Desk Associate
Our IT Department is looking to hire a Help Desk Associate in Indianapolis, IN. The ideal candidate will have a broad understanding of corporate network architecture and a sharp focus on internal customer service. This includes deploying, troubleshooting, and maintaining Mac OS and Windows, and familiarity with helpdesk ticketing systems. We are looking for someone with the drive and self-motivation to learn and grow with the team, and to take on increasing responsibilities within the IT department. We believe in best-ever experiences from the inside out, so we’re looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
Great candidates will look like this:
- Enjoy troubleshooting and problem-solving analytically
- A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
- An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person
- A motivated self-starter who thrives on prioritization and follow-through
- Passionately creative in mindset and can adapt quickly to evolving business needs
Responsibilities
- Act as the first line of internal IT support, addressing issues directly or escalating if necessary.
- Complete tickets and documentation in our Zendesk ticketing system
- Manage devices using Jamf Pro and Microsoft Intune
- Configure and manage SaaS tools, including Google Workspace, Slack, and Zoom
- Document existing and future systems, networks, and procedures, and create how-tos and knowledgebase articles
- Conduct system backups, phishing campaigns, and quarterly access reviews.
- Image, deploy, and provide training for new end-user hardware
- Oversee onboarding and offboarding processes, including account creation and device provisioning
Requirements
Demonstrated experience with the following is desired:
- Configuration and management of JAMF Pro, Microsoft Intune, and Google Workspace
- An innate ability to provide helpful and positive tech support for internal customers of a varying range of technical capability
- Excellent verbal and written communication ability
- Windows and Linux server operating systems
- Client operating systems, including Mac OS, Windows
- Network hardware, including basic switch, router, firewall, and wireless access point configuration
- Network services, including TCP/IP, DHCP, DNS
Education/Experience:
- Associate degree in Information Technology or equivalent experience
- Technical certifications a plus: A+, CCNA, etc.
Other useful skills/experience
- Positive attitude and growth mindset
- Takes initiative and delivers results with minimal supervision
- Strong business acumen, technical aptitude, analytical skills, & attention to detail
- Ability to clearly & concisely communicate with users in different roles and with varying skill sets
- Technical certifications are a plus (A+, CCNA, etc.)
- Experience with scripting languages such as Python, Bash, powershell, etc. is a plus.
Compensation & Benefits
- Competitive, based on experience
- Stock options
- Competitive Health Plan including Medical (HDHP & PPO options), Dental, Vision, STD, LTD, & Life Insurance options
- PTO & paid Company holidays
- 401k Plan with match
This full-time, permanent position is based out of our downtown Indianapolis HQ.
If you’ve reached this point in the job description and feel unsure if you should apply…Just do it We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you feel like you’re not going to fit in with our teams - you’ll be surprised. We’re one Scale Computing, which means however you identify and whatever background you bring with you, we encourage you to apply if it’s a role you can be passionate about doing every day. Please send your resume, with the job title in the subject line, to careers@scalecomputing.com.
Scale Computing, Inc. is an Equal Opportunity Employer. Individuals seeking employment at Scale Computing, Inc. are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
About Scale Computing
Scale Computing is a global business with offices worldwide, thousands of customers, and countless applications running on our industry-leading SC// platform. We enjoy this success because we have made a conscious effort to build this amazing company person by person—could you be the next to join us as the newest Scaler?
Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of Integrity, Innovation, Collaboration, Success, and Fun.
-
Help Desk Associate
1 week ago
Indianapolis, United States Scale Computing Full timeITIndianapolis, INOur IT Department is looking to hire a Help Desk Associate in Indianapolis, IN. The ideal candidate will have a broad understanding of corporate network architecture and a sharp focus on internal customer service. This includes deploying, troubleshooting, and maintaining Mac OS and Windows, and familiarity with helpdesk ticketing systems....
-
Help Desk Associate
7 days ago
Indianapolis, United States Scale Computing Full timeIT Indianapolis, IN Our IT Department is looking to hire a Help Desk Associate in Indianapolis, IN. The ideal candidate will have a broad understanding of corporate network architecture and a sharp focus on internal customer service. This includes deploying, troubleshooting, and maintaining Mac OS and Windows, and familiarity with helpdesk ticketing...
-
Scale Computing | Help Desk Associate
3 days ago
indianapolis, United States Scale Computing Full timeHelp Desk AssociateOur IT Department is looking to hire a Help Desk Associate in Indianapolis, IN. The ideal candidate will have a broad understanding of corporate network architecture and a sharp focus on internal customer service. This includes deploying, troubleshooting, and maintaining Mac OS and Windows, and familiarity with helpdesk ticketing systems....
-
Help Desk Coordinator Specialist
4 days ago
Indianapolis, Indiana, United States My3Tech Full timeMy3Tech is seeking a highly skilled Help Desk Coordinator/Intermediate to join our team in Indianapolis, IN. As a hybrid employee, you will have the opportunity to work from the office and remotely.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.Job DescriptionThis role will be instrumental in administering a new...
-
IT Help Desk Technician
4 months ago
Indianapolis, United States Koorsen Fire & Security Full timeBecoming the leader in the fire and security industry takes talent-yours. We are looking for experienced IT Help Desk Technician in the Indianapolis, IN, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you're up for the challenge, we want to hear from you! At Koorsen, we don't provide...
-
Help Desk Specialist
3 weeks ago
Indianapolis, Indiana, United States TEKsystems Full timeWe're looking for a highly skilled Help Desk Specialist to join our team in Indianapolis, IN. As a Help Desk Specialist, you'll be responsible for resolving patient inquiries via telephone and email, determining the best method for problem resolution meeting patient needs and organizational guidelines.Key Responsibilities:Responds to patient inquiries via...
-
Help Desk Analyst II
2 months ago
Indianapolis, United States Robert Half Full timeJob DescriptionJob DescriptionWe are inviting applications for the role of Help Desk Analyst II based in Indianapolis, Indiana. This is a significant role in the Healthcare, Hospitals, and Social Assistance industry, where you'll be responsible for managing the setup, repair, and deployment of various IT equipment. This contract to hire opportunity...
-
Help Desk Coordinator/Intermediate
2 weeks ago
Indianapolis, United States My3Tech Full timeHello, Hope you are doing good.Position: Help Desk Coordinator/Intermediate Location: Indianapolis, IN (Hybrid) Duration: 12+ Months Client: State of IN Job ID: 729977Job Description: This position will be instrumental in the administration of a new human-centered federal government benefit program.The top responsibilities will include application...
-
Help Desk Coordinator/Intermediate
7 days ago
Indianapolis, United States My3Tech Full timeHello, Hope you are doing good.Position: Help Desk Coordinator/Intermediate Location: Indianapolis, IN (Hybrid) Duration: 12+ Months Client: State of IN Job ID: 729977Job Description: This position will be instrumental in the administration of a new human-centered federal government benefit program.The top responsibilities will include application...
-
Customer Service Help Desk Support
2 weeks ago
Indianapolis, United States Corinth Consulting Group Full timeSummary/ObjectiveAs a key member of our organization, you support our customer, the Department of Homeland Security (DHS) by providing purchase card help desk support, systems support, and clerical assistance as required to the Purchase Card Branch in Indianapolis, Indiana.In this role, you'll assist the Indianapolis Procurement Office and support our growth...
-
Customer Service Help Desk Support
5 months ago
Indianapolis, United States Corinth Consulting Group Full timeSummary/Objective As a key member of our organization, you support our customer, the Department of Homeland Security (DHS) by providing purchase card help desk support, systems support, and clerical assistance as required to the Purchase Card Branch in Indianapolis, Indiana. In this role, you'll assist the Indianapolis Procurement Office and support our...
-
Front Desk Associate
1 month ago
Indianapolis, United States European Wax Center - Indianapolis Full time(HIRING FOR THREE LOCATIONS: CARMEL, NORA, INDIANAPOLIS)European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate.EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an...
-
Front Desk
1 month ago
Indianapolis, United States Cornerstone Controls Full timeCornerstone Controls is in search of an engaging, energetic candidate to fill our Front Desk - Administrative Associate Role. As the first person our employees, customers, and vendors encounter, we want them to feel welcomed from the moment they enter our Front Desk Area.The job responsibilities include the following:Front Door HostessPhone Receptionist...
-
Help Desk Coordinator/Intermediate
1 week ago
Indianapolis, United States My3Tech Full timeJob Title: Help Desk Coordinator/Intermediate Location: Indianapolis, IN 46204 (Hybrid 3 Days/Week ONSITE) Duration: 12+ Month Contract with possibility to extensionJob Description: The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process...
-
Help Desk Coordinator/Intermediate
7 days ago
Indianapolis, United States My3Tech Full timeJob Title: Help Desk Coordinator/Intermediate Location: Indianapolis, IN 46204 (Hybrid 3 Days/Week ONSITE) Duration: 12+ Month Contract with possibility to extensionJob Description: The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process...
-
Front Desk Supervisor
3 months ago
Indianapolis, United States The Westin Indianapolis Full timeProperty Description: The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...
-
Front Desk Agent
5 months ago
Indianapolis, United States Extended Stay Indy NW College Park Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
5 months ago
Indianapolis, United States Residence Inn Indy Canal Full timeJob Summary: $16 per hour. Weekends Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties....
-
Front Desk Receptionist
1 month ago
Indianapolis, United States ATC Full timeFront Desk ReceptionistOnsite Role at Indianapolis, INHourly Pay: $20/hour Duties:PHONES - Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.PHONE LOG - Calls received will be entered into a log.VOICEMAILS - Check the...
-
Front Desk Receptionist
1 month ago
indianapolis, United States ATC Full timeFront Desk ReceptionistOnsite Role at Indianapolis, INHourly Pay: $20/hour Duties:PHONES - Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.PHONE LOG - Calls received will be entered into a log.VOICEMAILS - Check the...