HCM Solutions Consultant

1 month ago


Atlanta, United States Elite Talent Advisors, Inc. Full time

This is a permanent direct hire role. No 3rd pary candidates please, as this is not a contract. Must reside in U.S. to be considered. Must have UKG READY experience. This is a post-sales support role for external clients of a PEO. PEO experience highly preferred.


As an HCM Solution Consultant within the HCM Support Team, you will play a pivotal role in supporting internal teams and external clients by providing expert guidance on Human Capital Management (HCM) systems. Your responsibilities will include configuring new modules, reviewing system enhancements, updating the HCM system, conducting client training sessions, and delivering product demos. This position requires a dynamic individual with a deep understanding of HCM processes, excellent communication skills, and a passion for delivering exceptional client experiences.


PRIMARY DUTIES AND RESPONSIBILITIES include the following:

  1. Module Configuration:
  • Configure new modules within the HCM system based on client requirements and best practices.
  • Collaborate with internal teams and clients to understand specific business needs and tailor solutions accordingly.
  1. System Enhancement Review:
  • Review and analyze proposed system enhancements, ensuring alignment with client needs and overall system functionality.
  • Provide recommendations for system improvements and efficiency.
  1. HCM System Updates:
  • Collaborate with the HCM Solutions, HR, Benefits, and Payroll teams to implement updates and ensure the HCM system remains current with the latest features and enhancements.
  • Work with Quality Assurance team to conduct thorough testing of system updates to ensure quality and minimize disruptions.
  1. Client Trainings:
  • Develop and deliver internal and client training sessions on various aspects of the HCM system, including new features, updates, and best practices.
  • Provide ongoing support and guidance to internal teams and clients on system utilization.
  1. Demos and Presentations:
  • Conduct product demos for potential and existing clients, showcasing the capabilities and benefits of the HCM system.
  • Prepare and deliver presentations to internal teams and clients as needed.
  1. Issue Resolution:
  • Work closely with the HR, Benefits, and Payroll teams to address client inquiries and resolve issues promptly.
  • Serve as a point of escalation for complex client concerns.
  1. Client Relationship Management:
  • Build and maintain strong relationships with external clients, acting as a trusted advisor on HCM system-related matters.
  • Gather feedback from clients and provide insights to the HCM Solutions team.


EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in Business Administration or related field is required; UKG Ready Full Suite experience is required; experience with Salesforce is preferred and/or equivalent education or experience in job related activities is required.


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