L2 Infra Support

2 weeks ago

Omaha, United States Mphasis Full time

We are looking for Independent visa holder, Dependent Visa holder please don't apply.

Job Description:

  • 8+ years’ experience in application support, Middleware support and production support with strong troubleshooting capabilities
  • Experience with using ITIL change, incident and problem management processes.
  • Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis.
  • Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services.
  • Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments.
  • Collaborate both within the team and across teams to resolve application issues and advance as needed.
  • Create, modify, and monitor dashboards to better catch potential issues and aide in observability.
  • Support weekly and weekend on-call rotation as scheduled.
  • Good verbal and interpersonal skills , communicating openly with the team members and stakeholders
  • Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation
  • Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points

Technical qualifications:

  • Must have 8+yrs of experience.
  • Hands on experience in Unix/Linux, windows
  • Hands on experience with Middleware technologies (Apache, IHS, WAS , MQ , Tomcat, JBoss etc.)
  • Hands on experience with Devops and tools
  • Familiarity working with relational/non-relational databases
  • Solid understanding and hands on experience with Azure cloud
  • Hands on experience with Cloud technologies - Red hat OpenShift , Kubernetes , AKS, EKS cluster administration and build
  • Experience deploying applications on WebSphere Application Server/Tomcat/JBoss or Cloud
  • Experience with monitoring tools – Splunk, AppDynamics, Dynatrace
  • Infrastructure build engineering experience – middleware , OpenShift , Azure cloud
  • Good to have understanding and experience with Ansible , Terraform , Bitbucket
  • Good understanding of network topologies and troubleshooting network related issues
  • Hands on experience with triaging application issues, network issues and OS performance issues

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