Guest Services Agent

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Mount Pleasant, United States Homewood Suites by Hilton Full time

The Homewood Suites by Hilton Charleston - Mt Pleasant is currently looking for two Guest Services Agents to join our great team We have both full-time and part-time positions available. Our Full-Time position is for 2nd Shift (3 pm - 11 pm) at our Front Desk, and our Part-Time position would be for a mixture of 1st Shift (7 am - 3 pm) and 2nd Shift. The starting rate of pay is $16.00 per hour. After 90 days, eligible benefits include Paid Time Off, Health, Dental, Vision and more

 

Company Description

Join our dynamic team at the Homewood Suites by Hilton Charleston - Mt Pleasant, where hospitality meets excellence. With over 20 years of experience, we are dedicated to providing a comfortable and welcoming environment for our guests. Our spacious suites are designed to accommodate the needs of longer stays, offering distinct spaces and a full kitchen. We also provide complimentary hot breakfast and are proud to be pet-friendly, ensuring that the whole family feels at home.

 

Role Description

This is a full-time on-site role as a Guest Services Agent at Homewood Suites by Hilton in Mount Pleasant, SC. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests. This includes greeting and assisting guests upon arrival, answering phone calls and inquiries, handling reservations, and ensuring a smooth check-in and check-out process. You will also address guest concerns and resolve any issues that may arise during their stay.

 

Key Responsibilities

  • Greet guests upon arrival with a welcoming and professional demeanor.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Answer inquiries regarding hotel facilities, services, and local attractions.
  • Process reservations, cancellations, and modifications accurately in the hotel management system.
  • Handle guest requests promptly and effectively, demonstrating a commitment to exceeding expectations.
  • Maintain a clean and organized front desk area, including lobby and guest amenities.
  • Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
  • Uphold Hilton brand standards and protocols to deliver exceptional service consistently.

 

Qualifications

  • Previous experience in hospitality, customer service, or a related field preferred- but NOT required
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in computer systems and hotel management software.
  • Flexibility to work various shifts, including weekends and holidays.
  • Hospitality or tourism-related certifications a plus.

 

Join Our Team

If you are passionate about hospitality and dedicated to providing exceptional guest experiences, we invite you to apply for the Guest Services Agent position at the Homewood Suites by Hilton Charleston - Mt Pleasant. Come be a part of our team and help us create memorable moments for our guests every day


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