Applications Support Analyst

4 weeks ago

Oakland, United States IT Solutions Inc. Full time

Role: Applications Support Analyst - ITIL Implementation and Operations

Location: Oakland, CA - Onsite 5 days/week

Level: Mid Level (7 -8 years IT experience, 4-5 years ITIL experience)

Longterm contract


Job Description: The consultant for ITIL Implementation and Operations is a member of the ITIL Team to build and operate various ITIL products and services.

  • Collaborate and work with other technology leaders, members, and business team members on the implementation and operations of ITIL products including Change Management, Incident Management, Problem Management, Service Level Management, Availability Management, Knowledge Management
  • Analyze, create, and maintain metrics for governing SLAs and OLAs
  • Take on roles to implement ITIL components
  • Take on operations roles for ITIL components including:
  • Run Change Management Meetings, create and manage communications, dashboards, and reports
  • Conduct Problem Management lifecycle including Root Cause Analysis
  • Serve as Incident Management On-Call
  • Create, manage, and publish metrics for the above
  • Facilitating the implementation and support of new ITSM service management tool, framework components/processes
  • Operational knowledge of the Agile development process
  • Operating knowledge of Jira a plus
  • Maintain backlog and facilitates regular sprints for Digital service management applications
  • Identify and manage operation risks
  • Collaborate with external partners for effective implementation of tools and services
  • Manage multiple projects of various sizes to implement best-in-class enterprise infrastructure solutions involving application and hardware technology
  • Monitoring the effectiveness of incident management and making recommendations for improvement.
  • Lead a Product Centric approach to develop and manage the ITIL Product
  • Develop and implement a strategy and roadmap for organizational excellence by leveraging ITIL service components
  • Participate in continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
  • Ensure configuration of tools enable agility and required reporting and governance


Skills and Qualifications

  • Experience with the ITIL framework
  • Experience with the ITSM framework
  • Demonstrated experience and success working in diverse teams
  • Project management skills and experience in Agile
  • Experience successfully executing programs that meet the objectives of excellence in a dynamic business environment
  • Strong people skills to create collaborative teams with people from different departments
  • Interest and ability to learn new ideas, concepts and technologies
  • Critical thinking and analysis of existing processes, technologies, problems and situations
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL framework
  • Deep functional and technical knowledge of the ITIL framework
  • Thorough planning and tracking skills, well-organized, focused on results, capable of managing multiple projects, excellent time management with respect to priorities and self-management
  • Excellent judgement and problem-solving skills, including negotiation and conflict resolution
  • Excellent writing, presentation, and oral communication skills
  • Active listening skills
  • Excellent team player, with focus on building processes for effective team performance


Other Requirements:

  • Candidate must be current with vaccination requirements per state and Federal mandates

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Applications Support Analyst

    4 days ago

    oakland, United States IT Solutions Inc. Full time

    Role: Applications Support Analyst - ITIL Implementation and OperationsLocation: Oakland, CA - Onsite 5 days/week (only local candidate will be considered )Level: Mid Level (7 -8 years IT experience, 4-5 years ITIL experience)Longterm contractJob Description: The ITIL Implementation and Operations consultant is a member of the ITIL Team to build and operate...

  • Applications Support Analyst

    4 days ago

    oakland, United States IT Solutions Inc. Full time

    Role: Applications Support Analyst - ITIL Implementation and OperationsLocation: Oakland, CA - Onsite 5 days/week (only local candidate will be considered )Level: Mid Level (7 -8 years IT experience, 4-5 years ITIL experience)Longterm contractJob Description: The ITIL Implementation and Operations consultant is a member of the ITIL Team to build and operate...

  • Applications Support Analyst

    3 days ago

    Oakland, United States I.T. Solutions, Inc. Full time

    Role: Applications Support Analyst - ITIL Implementation and OperationsLocation: Oakland, CA - Onsite 5 days/weekLevel: Mid Level (7 -8 years IT experience, 4-5 years ITIL experience) Job Description: The consultant for ITIL Implementation and Operations is a member of the ITIL Team to build and operate various ITIL products and services. Collaborate and...

  • Applications Support Analyst

    5 days ago

    Oakland, United States IT Solutions Inc. Full time

    Role: Applications Support Analyst - ITIL Implementation and OperationsLocation: Oakland, CA - Onsite 5 days/week (only local candidate will be considered )Level: Mid Level (7 -8 years IT experience, 4-5 years ITIL experience)Longterm contractJob Description: The ITIL Implementation and Operations consultant is a member of the ITIL Team to build and operate...

  • Decision Support Analyst

    4 weeks ago

    Oakland, United States Axelon Services Corporation Full time

    The Decision Support Analyst will be responsible for providing strategic reporting and information to key stakeholders and hospital leadership. The Decision Support Analyst will analyze operational volumes, expense & service utilization, profitability, and the organization's competitive position in the marketplace. Analyzes and organizes qualitative and...

  • IT Business Application Specialist

    3 weeks ago

    Oakland, United States Triune Infomatics Inc Full time

    Role: IT Business Application Specialist – Billing System and CLMLocation: Oakland, CA (Onsite)Duration: 6+ monthsTWO rolesJob 1 ) Seeking an innovative and resourceful IT Business Application Specialist to support the Behavioral Health Department's billing system and associated applications. The role involves working independently and with teams to...

  • IT Business Application Specialist

    3 weeks ago

    Oakland, United States Triune Infomatics Inc Full time

    Role: IT Business Application Specialist – Billing System and CLMLocation: Oakland, CA (Onsite)Duration: 6+ monthsTWO rolesJob 1 ) Seeking an innovative and resourceful IT Business Application Specialist to support the Behavioral Health Department's billing system and associated applications. The role involves working independently and with teams to...

  • Financial Analyst

    1 month ago

    Oakland, United States University of California , Riverside Full time

    The Financial Analyst will be responsible for providing financial and analytical support to the pediatrics department. Collaborating with the Finance and Administrative Officers (FAOs), the incumbent will assist in review of budgets, conduct reconciliation activities, understand and apply accounting principles and university policies to work to support...

  • SAP Functional Analyst

    3 days ago

    Oakland, United States Axelon Services Corporation Full time

    IT SAP Functional Analyst Oakland, CA Perm Position Will provide Sponsorship for H1B Candidates or TN. Bay Area Minimum: $122,000 MIDPOINT: $165,000 Bay Area Maximum: $194,000 - SCM module is good to have - Business analyst is different. They need a functional analyst Department Overview ...

  • IT Business Application Specialist – Billing System

    2 weeks ago

    Oakland, United States Triune Infomatics Inc Full time

    Role: IT Business Application Specialist – Billing SystemLocation: Oakland, CA (Onsite)Duration: 6+ monthsJob Overview: Seeking an innovative and resourceful IT Business Application Specialist to support the Behavioral Health Department's billing system and associated applications. The role involves working independently and with teams to implement,...

  • IT Planning Analyst

    2 days ago

    Oakland, California, United States BroadAxis, Inc Full time

    Job Title: IT Planning AnalystBroadAxis, Inc is seeking a highly skilled IT Planning Analyst to join our team. As an IT Planning Analyst, you will play a critical role in assisting with daily contract operations and providing general IT business and planning support.Key Responsibilities:Contract Operations Support: Assist with the daily management of...

  • Client Support Technician

    1 week ago

    Oakland, California, United States Digital Prospectors Full time

    Position: Service Desk AnalystLocation: RemoteDuration: 3+ months*W2 Candidates OnlyJob Overview:Digital Prospectors is in search of a dedicated Service Desk Analyst to enhance our Customer Experience team. This role is crucial for delivering top-notch technical assistance and support, ensuring seamless operations and positive interactions for our clients....

  • Senior Financial Analyst

    1 week ago

    Oakland, California, United States University of California , Riverside Full time

    Senior Financial & Administrative Services AnalystWe invite you to become a part of our dedicated team at the University of California, Riverside, within the Student Affairs & Interdepartmental Programs Admin Unit. As a Senior Financial & Administrative Services Analyst, you will play a crucial role in our financial operations.Key Responsibilities:Deliver...

  • IT Data Analyst, Consultant

    2 weeks ago

    Oakland, United States Blue Shield Of California Full time

    Your Role The Data Analyst team is responsible for performing detailed data analysis, source to target designs, data profiling, and metadata management in support of new development, implementation or enhancement of existing data assets. The Data Analyst, Consultant will report to the Manager of Data Solutions and Asset Management. In this role you will...

  • SAP Functional Analyst

    1 week ago

    Oakland, United States Axelon Services Corporation Full time

    IT SAP Functional Analyst Oakland, CA Perm Position Bay Area Minimum: $122,000 MIDPOINT: $165,000 Bay Area Maximum: $194,000 Department Overview Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. The SAP...

  • IT Solutions Analyst

    2 weeks ago

    Oakland, California, United States PG&E Corporation Full time

    Senior IT Analyst - Customer Information DivisionCompany OverviewPG&E Corporation is seeking a Senior IT Analyst to become a vital part of their Customer Information Division. This position requires a keen ability to assess business needs, formulate functional design documents, and offer insights on system improvements. The perfect candidate will demonstrate...

  • Service Desk Analyst

    1 month ago

    Oakland, United States Digital Prospectors Full time

    Position: Service Desk Analyst Location: Oakland, CA (Onsite)Length: 3+ months*W2 Candidates OnlyJob Description:Our client is seeking a Service Desk Analyst to join their dynamic Customer Experience team. Based in Oakland, CA, this role offers you the opportunity to provide essential technical support and guidance, ensuring smooth operation and positive...

  • Lead Financial Services Analyst

    2 weeks ago

    Oakland, California, United States University of California , Riverside Full time

    Senior Financial & Administrative Services AnalystWe invite you to become a vital part of our team at the CNAS Student Affairs & Interdepartmental Programs Admin Unit as a Senior Financial & Administrative Services Analyst.Key Responsibilities:Generate detailed reports and analyses pertaining to budgetary, financial, and resource initiatives.Perform monthly...

  • PeopleSoft Functional Analyst

    2 weeks ago

    Oakland, United States IDR Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click Here IDR is seeking a PeopleSoft Functional Analyst to join one of our top clients remotely. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!  Position Overview for the PeopleSoft Functional...

  • Service Desk Analyst

    1 month ago

    Oakland, United States Digital Prospectors Full time

    Position: Service Desk Analyst Location: Oakland, CA (Onsite)Length: 3+ months*W2 Candidates OnlyJob Description:Our client is seeking a Service Desk Analyst to join their dynamic Customer Experience team. Based in Oakland, CA, this role offers you the opportunity to provide essential technical support and guidance, ensuring smooth operation and positive...