Customer Service Representative

4 weeks ago


Richardson, United States Genpact Full time

Job Description:

  1. Receive and respond to inbound customer calls/chats; capture and verify required information
  2. Comprehend customer requests, for products or services.
  3. Provide information to the customer and place appropriate notes in the system indicating exactly what Customer Service Associate action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
  4. Ensure accurate security procedures are followed on all e-commerce customer interactions.
  5. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
  6. Act as a product knowledge specialist.
  7. Provide excellent customer service and provide answers to customer questions within set standards.
  8. Responsible for ensuring adherence to all operations and compliance procedures.

Qualifications

Minimum qualifications

  1. Experience in providing outstanding customer service in a customer contact center.
  2. Outstanding communication and interpersonal skills.
  3. PC keyboarding and internet experience needed.
  4. Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
  5. Must have a flexible schedule (including weekend shift work).

Preferred qualifications

  1. Experience in banking and/or credit card processes.
  2. Experience in live-chat roles and/or inbound/outbound calling



  • Richardson, United States AlphaGraphics - US103 Full time

    Job DescriptionJob DescriptionOur tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met....


  • Richardson, United States AlphaGraphics - US103 Full time

    Job DescriptionJob DescriptionOur tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met....


  • Richardson, United States AlphaGraphics Full time

    Our tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Retail Customer Service...


  • Richardson, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative - Now Hiring!** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19444 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our...


  • Richardson, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative - Now Hiring!** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19444 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our...


  • Richardson, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time

    Job DescriptionJob Description***This position is on-site in Richardson, TX***WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we...


  • Richardson, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time

    Job DescriptionJob Description***This position is on-site in Richardson, TX***WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we...


  • Richardson, United States Aqua-Tots Development Full time

    We are looking for year-round Customer Service Representatives/Sales Representatives in Richardson! This is a great company, with a supportive and fun culture! They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer: Daily and weekly bonuses! $250 bonus for every 250 regular hours worked,...


  • Richardson, United States Aqua-Tots Development Full time

    We are looking for year-round Customer Service Representatives/Sales Representatives in Richardson! This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly bonuses!$250 bonus for every 250 regular hours worked, and...


  • Richardson, United States Aqua-Tots Development Full time

    Job DescriptionJob DescriptionWe are looking for year-round Customer Service Representatives/Sales Representatives in Richardson! This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly bonuses!$250 bonus for every...


  • Richardson, United States Thrive Pet Healthcare Full time

    Customer Service Representative  Canyon Creek Animal Clinic  Richardson, TX   More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.   We are a community of 400 clinics forming an extraordinary network of...


  • Richardson, United States Canyon Creek Animal Clinic Full time

    Description Position at Canyon Creek Animal Clinic Customer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400...


  • Richardson, United States Thrive Pet Healthcare Full time

    Customer Service Representative  Canyon Creek Animal Clinic  Richardson, TX   More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.   We are a community of 400 clinics forming an extraordinary network of...


  • Richardson, United States Canyon Creek Animal Clinic Full time

    Description Position at Canyon Creek Animal Clinic Customer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400...


  • Richardson, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Benefits Customer Service Representative’s in Richardson, TX. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this Benefits Customer Service Representative...


  • Richardson, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Benefits Customer Service Representative’s in Richardson, TX. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this Benefits Customer Service Representative...


  • Richardson, United States Genpact Full time

    Job Description: Receive and respond to inbound customer calls/chats; capture and verify required information Comprehend customer requests, for products or services. Provide information to the customer and place appropriate notes in the system indicating exactly what Customer Service Associate action was taken or needs to be taken; attentiveness to...


  • Richardson, United States Genpact Full time

    Job Description: Receive and respond to inbound customer calls/chats; capture and verify required informationComprehend customer requests, for products or services.Provide information to the customer and place appropriate notes in the system indicating exactly what Customer Service Associate action was taken or needs to be taken; attentiveness to...


  • Richardson, United States Agile People and Payroll LLC Full time

    Job DescriptionJob DescriptionDescription:ABOUT US Agility Insurance Services is a National Field Marketing Organization (FMO) and a leader in Medicare and Health Insurance enrollment. You will be joining a diverse, fun-loving team that takes great pride in what they do. If you are a self-starter, energetic, and have great phone skills, this is your...


  • Richardson, United States Elite GI. Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating...