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Associate Director, Sales Operations

4 months ago

Cambridge, United States Vericel® Corporation Full time

Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing sales operations professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty biologics. Reporting directly to the Senior Director, Commercial Excellence at Vericel, this is a great opportunity to join a high growth company with a strong balance sheet supported by a talented team of professionals who are committed to improving the lives of the patients we serve.


POSITION SUMMARY

The AD, Sales Operation will report directly to Commercial Excellence leadership and will provide operational support to Vericel’s field sales teams (Burn Care and MACI). These key areas include CRM optimization, sales team sizing and deployment, marketing generated lead distribution, incentive compensation administration, development and optimization of sales performance dashboards, fleet program administration, as well as surgical instrument distribution and tracking. The Sales Operations, AD will also be an integral contributor to sales team optimization.


ESSENTIAL FUNCTIONS

  • Work with sales and commercial effectiveness to establish requirements, develop, test, and implement business needs within CRM.
  • Identify sales analytic needs of sales leadership to support sales direction and commercial goals.
  • Manage all daily functions of CRM systems and manage user access and security.
  • Develop, monitor and optimize sales performance reports, dashboards.
  • Conduct ad-hoc analyses on sales team performance
  • Take leadership role in the development of new reporting tools.
  • Capacity to identify opportunities to improve the efficiency of the sales team and lead effort to scale operational best practices.
  • Manage the marketing generated lead process from data processing to monitoring field activity.
  • Manage sales compensation process including plan development, reporting, and quarterly calculation along with end of year sales awards.
  • Manage the surgical instrument program to support the sales team.
  • Support data quality efforts that involve data analysis and historic data clean-up.
  • Manage fleet program to support field teams.
  • Offer support for annual, quarterly, or ad-hoc sales/leadership meetings.


Additional Responsibilities:

  • Exercise discretion when handling confidential material and information.
  • Assist in development of Cost Center annual budget as well as routine monitoring and projection of cost center expenses.
  • Adhere to all relevant internal and external policies or guidelines related to the team’s activities and deliverables.


QUALIFICATIONS, EDUCATION, AND EXPERIENCE

Basic Qualifications:

  • Bachelor’s Degree (Life Science, Economics, Marketing or Business Administration preferred)
  • Minimum 5+ years, Sales Operations, Sales Analytics or related professional experience in a medical technology or pharmaceutical company.
  • Excellent computer skills, including high proficiency in all MS Office applications including, PowerPoint, Excel and Power BI.
  • Other experience in medical technology or pharmaceutical sales, marketing and/or product management is a plus.


Preferred Qualifications:

  • Strong project management skills.
  • Ability to be strategic and prioritize key projects to deliver with optimal impact.
  • Excellent verbal, presentation, and written communication skills
  • Proven ability to work independently.
  • Highly organized and effective in handling multiple detail-oriented projects in a fast-paced environment.
  • The candidate must exercise discretion and judgment in handling confidential/proprietary information.
  • Resourcefulness and responsiveness are essential.
  • Ability to interact with various levels of business functions and professionals in and outside of the organization.
  • Experience effectively managing budgets and expense forecasting.
  • High attention to detail and precision in creating reports, tables, and analyses.


Leadership qualifications include, among other requirements:

  • Understanding, observing, and adhering to the goals and policies outlined in Vericel’s Code of Business Conduct and Ethics
  • Being honest and treating people with respect and courtesy.
  • Constantly striving to make Vericel a great place to work, and a company respected for the quality of its people and products.
  • Serving as role models for our fellow employees and business partners by acting responsibly, fairly, and honestly in our dealings and exercising sound judgment in performing our jobs.


WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Travel up to 10% annually – Sales meetings, professional development, etc.