Field Application Engineer
1 month ago
PeerSource is currently recruiting for an Application Field Engineer on a Direct Hire basis for our client in Tucson, AZ.
Summary
This individual will be a pivotal support contact for clients utilizing a variety of fleet management products. Initially, they will be onsite at a variety of mine locations in and around the Tucson area (company truck will be provided). The ideal candidate has mine site experience and familiarity with mining heavy equipment, a strong technical background in application support, and the ability to be client-facing. Overall, this position plays a crucial role in driving product excellence, customer success, and business growth.
Responsibilities
- Provide Tier 2 technical support for IT applications and systems, including troubleshooting and resolving complex issues.
- Collaborate with IT and mining operations teams to identify and implement IT solutions that enhance safety and productivity.
- Develop and maintain documentation for IT systems and procedures, including training materials for end-users.
- Participate in the deployment of new applications and systems, including testing and user training.
- Ensure the company and end user are represented ensuring a pragmatic, viable product is released in a commercially sustainable manner.
- Provide pre-sales support and technical input for product development, and product training to internal stakeholders (i.e. Sales, Project Engineering, Training and Customer Care).
- Maintain customer relationships and support sales.
- Collaborate on documentation structure, issue logging, and process development.
Required Skills
- 3+ years of IT support and engineering experience with experience across Linux & Windows server administration, SQL (PostgreSQL) database administration, and IP networking.
- Strong background supporting and troubleshooting business applications, ideally down to the database level.
- Some exposure and experience within the mining industry is needed to ramp up on applications quickly.
- Ideal to have knowledge of Fleet Management, Collision Avoidance, and Fatigue Management system administration and support.
- Knowledge of Information System testing frameworks and tools.
- High motivation level, pro-active, flexible team player, customer focused.
- Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience.
- Degree or experience in Engineering/Information Technology.
- Willingness to be a “road warrior” visiting client facilities onsite 4-5x/week, particularly for the first few months (company truck will be provided).
No third parties. H1 sponsorship is not available.
PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details
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