General Manager
4 days ago
Overview
The General Manager is a senior executive position responsible for overseeing all aspects of the Koala Insulation franchise operation. This role combines high-level strategic planning with day-to-day operational management to ensure business growth, operational excellence, and outstanding customer satisfaction. The General Manager serves as the owner's representative, embodying Koala Insulation's core values of expertise, trust, productive communication, efficiency, courtesy, and accountability in all business dealings.
This position provides strategic leadership across sales, operations, marketing, and business development while maintaining strong relationships with vendors, customers, and other stakeholders. The General Manager works closely with the Operations Manager, Estimation Specialist, and Office Manager to ensure seamless coordination between all business functions.
Traits
- Strategic mindset with business acumen
- Strong leadership presence
- Excellence in relationship building
- Results-driven decision maker
- Financial and operational analysis skills
- Outstanding communication abilities
- Innovation and problem-solving focus
Skills
- 5+ years of management experience, preferably in construction, home services, or related field
- Bachelor's degree in Business Administration or related field preferred
- Experience with P&L management and business development
- Proven track record of team leadership and development
- Strong understanding of marketing and sales strategies
- Experience with CRM and business management software
- Knowledge of construction or insulation industry preferred
Day-to-Day Activities
The General Manager's role involves both strategic planning and hands-on management:
Strategic Leadership
- Develop and implement business strategies to achieve growth targets
- Oversee financial performance, including budget management and profitability analysis
- Drive marketing initiatives and brand development in the local market
- Identify and pursue new business opportunities and partnerships
- Establish and maintain vendor relationships and negotiate contracts
Operational Management
- Oversee daily operations, ensuring efficiency and quality standards
- Monitor and optimize team performance across all departments
- Review and approve major estimates and project proposals
- Ensure compliance with safety regulations and company policies
- Analyze business metrics and implement improvements
- Manage customer relationships, especially for key accounts
Team Leadership
- Provide mentorship and guidance to department managers
- Foster a positive company culture aligned with Koala Insulation's values
- Oversee hiring decisions for key positions
- Ensure proper training and development programs are in place
- Lead regular team meetings and performance reviews
Position Level
This position reports directly to the franchise owner and serves as the highest-level operational manager in the organization. The General Manager oversees all department managers and is responsible for the overall success of the franchise location.
Compensation
- Base Salary Range (depends on experience and background)
- Performance Bonus: Up to 20% of base salary based on achieving revenue, profit, and customer satisfaction targets
- Additional Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- 401(k) with company match
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