Quality Assurance Compliance Specialist

2 weeks ago

Irvine, United States Infosoft, Inc. Full time

Job Title: Quality Compliance Specialist (Complaint Handling)

Pay Rate: $35 to $39.05/HR

Duration: 12 months

Location: Irvine, CA (Onsite)

Shift: 8 am PST to 5 pm PST (can come in earlier or later if needed, the team is flexible)

Our Client is a Global medical device Manufacturer.

We are looking for a Quality Compliance Specialist (Complaint Handling) to assess the complaint information provided; evaluate each event for determine if it qualifies as a complaint; escalate as appropriate

  • Manage customer relationships and expectations during the course of the complaint investigation and resolution process
  • Research, seek information and input, and challenge as appropriate, from Product Safety, Engineering, and other departments/business units for complaint investigations
  • Identify problems and lead projects to improve processes, procedures, and/or practices; recommend solutions, including devising new approaches to problems encountered
  • Evaluate complaints for Medical Device Reporting (MDR); prepare and submit MDR reports to FDA
  • Summarize findings, including a review of the investigation, product analysis, imaging review, instructions for use (IFU), and any other relevant labeling and/or training materials, and formulate conclusions
  • Prepare and submit final customer correspondence
  • Assist in planning agendas and running weekly meetings to discuss complaint issues with affected functions (e.g., Manufacturing, Quality Assurance, Suppliers, etc.) to identify assignable root causes, resolve open action items, and gather additional technical information to resolve the complaint.

Must haves:

  • High volume (30 to 50) complaint-handling experience with medical devices (class II or class III). This team mostly manages reintervention complaints.
  • Strong computer literacy (office suite required, Adobe is a plus)
  • Experience with complaint handling software, ELS uses Reliance ETQ.

Skills:

  • Experience working in a medical device (cardiovascular, endovascular, or other critical care/surgical products), healthcare, or a related environment required
  • Proven expertise in MS Office Suite and ability to operate general office machinery
  • Excellent written and verbal communication skills and interpersonal relationship skills
  • Demonstrated problem-solving, critical thinking, and investigative skills
  • Full knowledge and understanding of our policies, procedures, and guidelines relevant to quality compliance
  • Good knowledge of medical terms and human anatomy
  • Full knowledge of Medical Device Reporting regulations, and regulatory reporting regulations
  • Good knowledge of Good Documentation Practices (GDP) as it relates to complaint filing
  • Ability to manage confidential information with discretion
  • Attention to detail
  • Ability to interact professionally with all organizational levels
  • Ability to manage competing priorities in a fast-paced environment
  • Work is performed independently on complex work and reviewed for accuracy and soundness

Education and Experience:

  • Bachelor's Degree or equivalent in a related field
  • 1+ years of experience required

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