Position Title: IT Trainer

Employment Type: Contract (Potential for conversion) – 6+ months

Location: Palm Beach Gardens (2-3 days onsite)

Work Authorization: US Citizen / Green Card Holder

Position Overview:

The IT Trainer will provide both in-person and virtual training programs for new IT products and services. The trainer will also support process mapping and value stream mapping initiatives by delivering targeted training sessions.

Key Responsibilities:

• Training Delivery (50%):
• Conduct in-person and virtual training sessions on new IT products.
• Teach value stream mapping based on process analyst inputs.
• Assist with coaching and answering trainee questions.
• Training Preparation (50%):
• Develop and prepare training materials, including presentations.
• Utilize tools like Mural and Menti for interactive and visual collaboration.
• Create training content using MS Office products, especially PowerPoint.

Top Required Skills:

• Training Experience (5-6 years):
• Proven experience conducting in-person and virtual trainings in an IT environment.
• Experience with IT product infrastructure and enterprise architecture training is a plus.
• Knowledge of Agile and Kanban methodologies is beneficial.
• Training Methodologies (5-6 years):
• Strong understanding of kinesthetic, audio, and visual training techniques.
• Ability to provide real-world examples and applications of training material.

Tool Proficiency:

• Experience with Mural and Menti (or similar tools) for visual collaboration.
• Strong proficiency in MS Office products, particularly PowerPoint.
• Overall Training & Development Experience:
• Background in training and development within an IT environment.
• Open to former teachers and individuals with Agile and mentorship experience.

Preferred Characteristics:

• Excellent communication skills
• Willingness to learn and adapt to new tools and techniques
• Comfortable speaking in front of both virtual and in-person groups
• Strong organizational and presentation skills