Information Technology Help Desk Support

6 days ago


Peachtree Corners, United States YER USA Full time

YER USA is proud to partner with a leading global provider of innovative vision inspection systems for the manufacturing industry in recruiting for this important position. This company specializes in delivering high-tech solutions that ensure quality control and efficiency in production environments.


We are seeking an experienced IT & Helpdesk Assistant to support and enhance their IT infrastructure. In this role, you will play a critical part in maintaining technical systems, ensuring smooth operations for employees, and securing the company’s data and resources. The successful candidate may also have the exciting opportunity to visit the company’s headquarters in Germany for training next year.


About the job:

  • Diagnose and optimize server and desktop systems to ensure functionality and efficiency.
  • Implement and monitor security measures to protect company systems and data.
  • Oversee security certificates and ensure compliance with organizational requirements.
  • Provide first- and second-level support to employees via the helpdesk.
  • Administer, maintain, and improve Windows server environments, including Active Directory (AD), DNS, DHCP, Group Policy Objects (GPOs), WSUS, file, and print servers.
  • Manage Microsoft cloud services such as Azure Active Directory (AAD) and Microsoft 365.
  • Maintain additional network systems, including cloud-based phone systems, database servers, and application servers.
  • Assist with planning and implementation of IT-related projects.
  • Install and update company hardware and software as necessary.
  • Anticipate and manage costs associated with upgrading or replacing IT systems.


What you'll bring:

  • At least 2 years of experience in IT support, system administration, or a related role.
  • Strong background in STEM-related fields.
  • Solid knowledge of Windows operating systems (Windows 10/11) and experience managing devices in a professional setting.
  • Self-motivated, independent, and able to work toward goals with minimal supervision.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks effectively and prioritize responsibilities.


Look forward to:

  • A collaborative and professional work environment.
  • Opportunities to work on meaningful projects and enhance your technical expertise.
  • Competitive salary and benefits package.
  • Potential to travel to Germany for professional training and development.


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