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Network Engineer

3 months ago

San Antonio, United States World Wide Technology Full time

This job is part of WWT’s Strategic Resourcing services. The candidate will support a WWT customer and be employed by one of WWT’s preferred partners.


Why WWT?


At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.


WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row


As a Network Engineer at WWT, you will be responsible for designing, implementing, and maintaining our network infrastructure. You will play a critical role in ensuring the stability and performance of our network systems, supporting our data center operations, and providing technical expertise to senior management. Your experience in troubleshooting network issues, writing technical documentation, and working with structured cabling infrastructure will be essential to your success in this role.


Network Engineer

Duration: 6 Months (till the end of January and will look to possibly bring them on perm if all goes well)

Location: San Antonio, TX


Job Details:

  • 90% onsite supporting our 24x7x365 critical mission
  • This is an onsite role but we allow 10% of the time to be offsite only for special circumstances
  • Will work 45 hours weekly on average depending on coverage needs
  • Normal work schedule for this role will be Monday – Friday, 7 am – 4 pm
  • Individuals will need to be prepared to work nights and alternate shifts if needed to support changes and implementations (we estimate this to be less than 5% of the time.


Responsibilities:

  • Support technology deployments, upgrades, refreshes, and decommissions
  • Work with the corporate network engineering team and other data center engineers to create detailed plans for technicians/analysts to execute regarding where and how to rack, stack, and cable equipment
  • Utilize DCIM (Data Center Information Management) software to document installation and connectivity plans
  • Create additional technical documentation/instructions as needed to support technician/analyst efforts
  • Assist with rack, stack, and cable efforts when needed
  • Perform initial configurations, assist with additional configurations, and wipe configurations when decommissioning network equipment
  • Install, test, validate, & document firmware updates.


Support Incidents & Changes

  • Act as point of escalation for technicians/analysts for network and connectivity issues
  • Available to receive calls when off shift every fifth week if issues arise
  • Work with 24x7 Operations staff to create and update incident records as needed
  • Create change records and assemble supporting information for planned changes
  • Update change documentation to accurately reflect change events, successes, and/or failures


Qualifications:

  • 6 Years of Experience supporting network infrastructure
  • 4 Years Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
  • 4 Years Experience troubleshooting network issues (layer 1-3)
  • 2 Years Experience as a network engineer
  • 2 Years Experience working with network infrastructure in a data center
  • 2 Years Experience working with structured cabling infrastructure
  • 2 Years Experience in an IT role requiring interaction with senior management
  • 2 Years of Experience identifying rack, stack, and cabling requirements


Certifications: VMware Certified Professional (VCP) or higher is preferred.