Application Support Analyst
6 days ago
We have an opening for an Application Support Analyst, direct hire in Lititz, Pennsylvania. If you are interested please lets connect
Basic Scope/Purpose:
This position is responsible for the administration, configuration, optimization, and support of assigned business applications. The associate is responsible for ensuring that the business applications run smoothly, meet the needs of users, and align with the company’s goals. The associate is required to work with both technical and non-technical personnel to understand process requirements and implement solutions within a formal planning, configuration, testing and deployment methodology.
Principal Accountabilities:
•Application Administration - Provide technical support of end-user issues by troubleshooting and resolving application issues, and escalating more complex issues as needed. Monitor application performance and maximize application uptime. Research, evaluate and recommend appropriate solutions for assigned business applications, including:
o JDE EnterpriseOne - Integration with Adjacent Applications
o Data Systems International (DSI) Mobile-first
o Oracle Business Intelligence Publisher
o ProShip Shipping
o Cleo Clarify, VLTrader, and VLProxy Electronic Data Interchange (EDI)
o Smarter Commerce Credit Card Processing
o Product Lifecycle Management (PLM)
o SharePoint
o Scanman A/P Automation
o Salesforce
•System Maintenance and Upgrades – In collaboration with the IT Systems Administrator, oversee regularly scheduled maintenance to keep the application(s) up to date. Coordinate testing and implementation of software upgrades, patches, and new features. Periodically work with each application provider to remain current with their product development roadmap. Ensure compatibility and stability across different platforms and systems.
•Software Deployment Cycle – Adhere to the deployment process of building, testing, and deploying of new code or configuration changes in a non-production environment before delivering the final product to a production environment.
•User Training and Documentation - Develop and deliver training materials and training sessions to help users effectively utilize business applications. Create and maintain documentation related to application configurations, processes, and procedures.
•Requirements Gathering and Analysis - Maintains an open channel for feedback between external customers and internal users, such as Business Process Owners (BPO) and Subject Matter Experts (SME), to identify actionable opportunities to enhance business application.
•Project Management - Participate in or lead projects related to the implementation of new applications or the enhancement of existing ones. Coordinate with vendors, IT teams, and other departments to ensure successful project delivery.
•Security and Compliance – In collaboration with the IT Endpoint Configuration & Security Analyst, ensure the applications adhere to security standards and regulatory requirements. Implement and monitor security measures within the assigned business applications.
•Data Management - Oversee data integration, migration, and management within the assigned business applications. Ensure data integrity, security, and availability across applications.
Career Progression Opportunities:
•An Application Analyst can advance into roles such as Senior Application Analyst, IT Manager, Systems Analyst, or move into specialized areas like Business Analysis, Project Management, or Software Development.
Education and/or Relative Experience:
•Bachelor’s Degree – Computer Science, Information Technology, Business Administration, Management of Information Systems, or the equivalent of 3-5 years in an application administration and support role required.
•Advanced technical skills and application knowledge of each assigned business application. Proficiency in using SQL as a programming language is a plus.
•Strong troubleshooting and problem-solving capabilities to diagnose and fix application issues.
•Analyze business processes and translate them into technical solutions.
•Strong written, verbal, and interpersonal skills for interacting with users, stakeholders, and vendors, both technical and non-technical in nature.
•Experience with project management methodologies (e.g., Agile, Waterfall) and the ability to manage timelines, resources, and deliverables effectively.
•MS Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive), SharePoint, and Power BI.
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