Bilingual Customer Service Representative
4 weeks ago
Our Solar Energy client is looking for a Call Center Customer Service Representative for a contract-to-hire position in Houston, TX (100% onsite, 610 West and I10). You will assist customers with complex questions, inquiries, and requests, using empathy and patience to provide effective support.
Responsibilities
- Efficient and quality customer service to all customer segments via telephone and email communications.
- Actively promote the company and the value of its products and services.
- Accept and post payments.
- Analyze and act on reporting issues identified during day-to-day responsibilities.
- Market Relations communication and resolution.
- Back up co-workers when needed.
- Analyze and troubleshoot customer questions and concerns.
Requirements
- Bilingual in Spanish and English required.
- High School Diploma or equivalent.
- Minimum 2+ years of call center experience.
- Strong interpersonal, analytical and time management skills.
- Solid writing skills.
- Ability to multi-task, problem solve and articulate thoughts and concepts well.
- Experience in MS Office Suites and MS Excel.
Preferred Skills
- Experience in Energy specific industry.
- Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards.
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