Director of Group Sales

We are seeking an experienced Director of Group Sales for the Cloudland Hotel- a Curio collection by Hilton, and the McLemore, a mountain top Golf Resort and Community sitting on Lookout Mountain in North Georgia. A job with a view

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you Are you passionate and creative with a desire to grow? Let’s talk Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast

ESSENTIAL JOB FUNCTION

• Actively solicit new and existing business to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communications.
• Follow up on all business inquiries and leads to generate room nights and associated revenue.
• Understand and utilize the sales tools the company provides and follow and support all sales and marketing operating systems. Ability to sell all hotel products and services.
• Complete a pre-determined number of new key prospecting calls per week, while maintaining and improving our customer database.
• Achieve monthly, quarterly, and annual revenue and direct sales goals.
• Perform guest site inspections to uncover needs and present solutions that will maximize booking opportunities and create strong customer relationships.
• Create VIP or Group resumes identifying and communicating traveler’s needs and act as liaison to ensure all operational aspects of their stay are met.
• Review daily arrivals to isolate potential new clients.
• Consistently offer professional, friendly, and engaging service.
• Perform any other reasonable duties as required by the Directors or management of the Hotel.

Essential Skills

• Prior sales experience in a full-service, luxury, or lifestyle hotel or related industry.
• Thorough knowledge of sales process including excellent selling, negotiating skills and presentation skills with strong market and account knowledge.
• Must have strong communication skills both written and verbal.
• Must be organized and willing to take the initiative to achieve the goals of both the department and the hotel.
• Must be able to multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.
• Ability to work a flexible work schedule including evenings and weekends as needed. Long hours sometimes required (i.e., weekends, business travel, client entertainment, group arrivals, etc.)
• Must be effective at listening to, understanding, and clarifying concerns raised by colleagues and guests.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.

BENEFITS

• Competitive salary with bonus opportunity
• Relocation assistance
• medical, dental, vision, life, disability insurance
• 401k with company match