General Manager

2 weeks ago

Ithaca, United States Insero Talent Solutions Full time

Insero Talent Solutions is recruiting a General Manager for a regional internet service provider in Ithaca, NY.


Reports To : President/CEO and Vice President


Overview

The General Manager will be responsible for the overall operation and success of a small regional internet service provider (ISP). They will oversee all aspects of the business, including customer service, team management, sales and marketing, and financial management.


Responsibilities

  • Strategic Planning: Develop and implement long-term strategies to ensure the company's growth and profitability. This includes market analysis, competitive analysis, and identifying new business opportunities.
  • Team Management: Recruit, hire, and train a high-performing team. Provide leadership, mentorship, and performance management.
  • Customer Satisfaction: Oversee customer service operations to ensure a positive customer experience. Address customer complaints and inquiries in a timely and effective manner.
  • Financial Performance: Monitor and manage the company's financial performance. Prepare budgets, financial reports, and analyze financial data to identify areas for improvement.
  • Operations Management: Oversee day-to-day operations, including:
  • Billing and invoicing: Ensure accurate and timely billing to customers.
  • Customer service: Handle customer inquiries, complaints, and technical support requests.
  • Technical support: Coordinate with technical staff to resolve network issues and provide technical assistance to customers.
  • Sales and marketing: Develop and implement sales and marketing strategies to attract new customers and retain existing ones.
  • Human resources: Manage employee relations, benefits, and payroll.
  • Facilities management: Oversee maintenance of office space and equipment.
  • Vendor Management: Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services.
  • Regulatory Compliance: Ensure compliance with all relevant industry regulations and standards, including:
  • Working with Villages, Towns, and Counties in our service footprint on franchise agreements and any other issues that may arise.


Qualifications

  • Bachelor's degree in business or a related field.
  • Minimum of 5 years of experience managing a team at small business in a customer service field.
  • Proven track record of successful leadership and management.
  • Strong understanding of network technologies and infrastructure.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.

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